RUSSEL LADERA
IT Management
Manila
Summary
Dynamic and accomplished IT professional with over 6 years of experience in systems administration and team leadership. Seeking the opportunity to leverage my expertise in managing IT operations, leading cross-functional teams, and implementing innovative solutions as an IT Supervisor. Known for my strong technical skills, strategic planning abilities, and commitment to delivering exceptional results. Eager to contribute to a forward-thinking organization and drive excellence in IT service delivery Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Successful in technical support, inventory management and customer relationship development.
Overview
5
5
years of professional experience
4
4
Certification
Work History
IT SUPERVISOR
Lay Bare Franchising Corp
Sanjuan
2021.01 - Current
- Evaluated system function and performance, verifying proper working order and operational efficiency
- Monitored service-desk teams, recognizing development areas and providing extra training for improved efficiency
- Conveyed detailed instructions to those experiencing IT problems through email and telephone for prompt issue resolution
- Communicated complex technical information clearly and concisely to non-technical audiences for improved understanding
- Updated software certifications to maintain operational use and achieve compliant IT systems
- Compiled reports on department achievements and areas for growth to aid annual strategy planning
- Aligned IT resources and infrastructure with company needs and strategies to provide competitive solutions for business growth
- Completed software and system updates within deadlines to maintain efficient, productive service provisions
- Troubleshoot incidents to identify root causes and prevent recurrent issues for optimized systems performance
- Designed and implemented improved IT solutions, fixing recurring malfunctions to reduce downtime
- Tested new systems to assess reliability and performance ahead of full company rollouts
- Rolled out new technologies during out-of-hours system overhauls to minimize operational disruption
- Managed IT department budgets to achieve key business objectives without exceeding spending limits
- Kept up-to-date on the latest IT software, updates, and technologies for continual system innovation
- Assessed, fixed, and resolved computer issues within target timeframes, completing to high-quality standards
- Implemented and supported Windows environments using expert knowledge of operating systems and servers
- Cultivated excellent customer relationships by fixing computer issues quickly, limiting workflow disruption
- Deployed carefully selected software, hardware, and systems for reliable, efficient IT operations.
- Developed and implemented IT policies and procedures to ensure successful operations of the department.
- Provided guidance, instruction and direction to staff members in order to achieve organizational objectives.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
IT SPECIALIST (DATA CENTER)
Prudential Guarantee and Assurance Inc.
2019.08 - 2021.05
- Provides on-call support for end user
- Specific task includes remote desktop, email, hardware and software concerns
- User Domain controller
- Microsoft Windows architecture expertise
- Cybersecurity
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Implemented backup procedures to ensure data integrity and availability.
- Installed operating systems, applications, patches, updates. as needed.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Resolved conflicts between different hardware components or software programs.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Coordinated with vendors for procurement of IT products or services as needed.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
Bachelor of Science in Computer Science: Information Technology -
Access Computer College
01.2019
Claro M. Recto High School
01.2014
Pambisan Baco Elementary School
01.2009
Skills
- Infrastructure development
- Documentation and reporting
- Data architecture
- CCTV Systems
- Windows Server
- Systems administration
- Network architecture
- Operating system deployment
- IT Troubleshooting
- Active Directory
- Hardware repair
- Technical issue analysis
- Application installations
- Application support
- Discharge Planning
- System Upgrades
- IT service management
- Software Installation
- Technical Support
- Remote Support
Certification
- ACCESS COMPUTER COLLEGE, 03/17/2017
- GOOGLE WORKSPACE 07/14/2021
- NETWORK AND BASIC SYSTEM ADMINISTRATION 09/26/2023
- MST CONNECT TRAINING IT MANAGEMENT FUNDAMENTALS 07/29/2023
- STYAVA AZURE ACTIVE DIRECTORY AND IDENTENTY MANAGEMENT SC300 02/25/23
- Intermediate to Advanced Microsoft EXCEL and Visual Basic, 03/12/2018
- Mobile Application Development, 03/09/2019
- Web Security, 03/09/2019
- SAN BEDA UNIVERSITY, 03/28/2019
- NOAH BUSINESS APPLICATION, 08/27/2020
- GOOGLE WORKSPACE 07/14/2024
- Cisco Networking Academy - Junior Cybersecurity Student Analyst June 21/2024
- Cisco Networking Academy - Endpoint Security Student 06/224/2024
- Introduction to Critical Infrastructure Protection (CIP) Program 06/19/2024
- Cisco Networking Academy - Networking Basics 06/21/24
- Webinar Fiber Optic Technologies: Overview and applications 07/27/24
References
- Ar. Kim Ilagan-Rocero, Senior Design and Corporate Affairs Manager, Lay Bare Franchising Corp.
- Anjannie Gianan, Admin Supervisor, Lay Bare
- Cristine May Nillasca, Project Manager, B WORLD TONY and Jacky
- Lorena Andrade, Compliance Supervisor, Lay Bare Franchising Corp.
- Rodora Marie A. Nomorosa, Design & Engineering Assistant Manager
- Jodel Pagaran, IT-Network Engineer, Prudential Guarantee Assurance, Inc
- Martin Unisa, IT-Supervisor, Prudential Guarantee Assurance, Inc
Disclaimer
I declared under penalties of perjury that the information above is true and correct to the best of my knowledge and belief.
References
References available upon request.
Timeline
IT SUPERVISOR
Lay Bare Franchising Corp
2021.01 - Current
IT SPECIALIST (DATA CENTER)
Prudential Guarantee and Assurance Inc.
2019.08 - 2021.05
Bachelor of Science in Computer Science: Information Technology -
Access Computer College
Claro M. Recto High School
Pambisan Baco Elementary School
- ACCESS COMPUTER COLLEGE, 03/17/2017
- GOOGLE WORKSPACE 07/14/2021
- NETWORK AND BASIC SYSTEM ADMINISTRATION 09/26/2023
- MST CONNECT TRAINING IT MANAGEMENT FUNDAMENTALS 07/29/2023
- STYAVA AZURE ACTIVE DIRECTORY AND IDENTENTY MANAGEMENT SC300 02/25/23
- Intermediate to Advanced Microsoft EXCEL and Visual Basic, 03/12/2018
- Mobile Application Development, 03/09/2019
- Web Security, 03/09/2019
- SAN BEDA UNIVERSITY, 03/28/2019
- NOAH BUSINESS APPLICATION, 08/27/2020
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