Summary
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Russel Cabilao

Zone 2 176 Osmeña Ext. Brgy., 22 Cagayan De Oro, Province Of Misamis Oriental

Summary

Dynamic professional with a proven track record at Bank of Makati Inc., excelling in customer service and regulatory compliance. Demonstrated expertise in information verification and MS Office, enhancing operational efficiency and data accuracy. Achieved significant improvements in client satisfaction and process optimization, showcasing exceptional teamwork and document review skills.

Work History

Loan Processor

Bank of Makati Inc.
Cagayan De Oro, Province Of Misamis Oriental, Philippines
12.2023 - Current
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Sending daily documents monitoring.
  • Sending weekly monitoring via email to Head office.
  • Ensuring the documents are complete before filing.

Bank Teller

Bank of Makati Inc.
Cagayan De Oro, Province Of Misamis Oriental, Philippines
12.2021 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Office Worker

Northern Mindanao Medical Center
Cagayan De Oro, Province Of Misamis Oriental, Philippines
02.2016 - 12.2017
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.

Census Field Supervisor

Philippines Statistic Authority
Cagayan De Oro, Province Of Misamis Oriental, Philippines
08.2015 - 09.2015
  • Organized informative training sessions for enumerators focused on proper interviewing techniques, enhancing their ability to collect accurate information from respondents effectively.
  • Assisting the enumerators in conducting during interview.
  • Implemented quality control measures to verify collected data''s accuracy before submission, reducing errors in final reports significantly.
  • Evaluated employee performance regularly, providing constructive feedback and identifying areas for improvement.

Education

Bachelor of Science - Hotel And Restaurant Management

Lourdes College
Cagayan De Oro, Province Of Misamis Oriental, Philippines
03-2015

No Degree - Associate Of Hotel And Restaurant Services

Philippine Women's University
Cagayan De Oro, Province Of Misamis Oriental, Philippines
05-2009

Skills

  • Teamwork and collaboration
  • Information verification
  • Regulatory compliance
  • Skilled and proficient with Finacle
  • Skilled in with MS Office (Word, Powerpoint and Excel)
  • File management
  • Document review
  • Customer service
  • Processing procedures

Certification

- Data Privacy Act Refresher Course

- Annual Anti-Money Laundering Refresher Training Pre- Recorded Webinar.

Languages

English
Intermediate (B1)

Additional Information

REFERENCES

- DAISY JANE ANTONIO CODERA

Bank of Commerce - Assistant Manager

+639058331753 / +639918340912

-JOLITO VICENTE ESTAÑOL JR.

Bank of Makati Inc. - Sales Officer / OIC

+639365040693

-ZSYDEE MAY PERALTA OBLIOSCA

DEP-ED TEACHER

+639515550362 / +639912952446

Timeline

Loan Processor

Bank of Makati Inc.
12.2023 - Current

Bank Teller

Bank of Makati Inc.
12.2021 - Current

Office Worker

Northern Mindanao Medical Center
02.2016 - 12.2017

Census Field Supervisor

Philippines Statistic Authority
08.2015 - 09.2015

Bachelor of Science - Hotel And Restaurant Management

Lourdes College

No Degree - Associate Of Hotel And Restaurant Services

Philippine Women's University
Russel Cabilao