Ruselle Andrew Manalang
Industrial Engineer
209 Ventura St. Marisol Village, Angeles City, Pampanga
Summary
Versatile and results-driven Industrial Engineer with a diverse background spanning aviation, academia, and BPO sectors. Proficient in optimizing complex systems, ensuring compliance, and driving continuous improvement initiatives. Strong analytical skills and expertise in project management and data analysis. Seeking to leverage cross-industry expertise in industrial engineering to drive impactful change and contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative /Order Processing Specialist
Meiko Australia Pacific
09.2021 - Current
- Analyze the marketplace and create strategies to grow business in assigned territory across a range of sales channels.
- Build and maintain relationships with customers, key stakeholders through regular communication and promptly addressing all account relationship matters.
- Efficiently generate accurate quotations and seamlessly facilitate order processing to ensure smooth and timely transactions.
College Instructor
Holy Angel University
06.2014 - Current
- Facilitate student learning across diverse subjects including Production Management, Statistics, Research Methods, Marketing, and Project Management.
- Engage in program-level assessments, contributing to the refinement of learning outcomes and performance evaluation methods.
- Collaborate with faculty and administrators to develop curriculum development, course materials, and policies, including textbook selection processes when necessary.
Senior Production Planner for Materials and Tools
Singapore International Airlines Engineering Phils
06.2013 - 05.2016
- Analyze, plan, and oversee procurement and supply activities for material requirements and production schedules, while managing necessary materials and tools during maintenance checks.
- Provide oversight on all Materials and Tools Planning actions and directs the close out of post check execution such as Dispatch of Spares, Credit to Stock of unused parts, etc.
- Manage work assignments and manpower allocation to support operational needs, collaborating with operations, purchasing, logistics, and relevant departments to optimize efficiency and meet turnaround times.
Account Management Specialist - CSR
Sutherland Global Services
05.2007 - 04.2010
- Maintain highly valued customers by utilizing key relationship building skills and effective customer service techniques.
- Serve as an Escalation Unit for complex customer issues, providing optimal resolutions to maintain customer satisfaction.
- Handle inbound customer calls addressing billing, product, service inquiries, and client concerns, ensuring professionalism and building positive rapport with each caller.
Education
Master of Arts - Management
University of The Philippines Diliman
04.2001 -
Bachelor of Science - Industrial Engineering
Holy Angel University
04.2001 -
High School Diploma -
Holy Angel University
04.2001 -
Skills
Data Entry
Interpersonal Communication
Multitasking
Affiliations
Affiliations and Organizations
2010 -
2011
2009 - President, Philippine Institute of Industrial Engineers Student Chapter Regional Director, Northern and Central Luzon PIlE Student Chapter Vice
2010
2008 -
2009
2007 -
2008
2006 -
2007
President, Philippine Institute of Industrial Engineers Student Chapter Regional Director, Northern and Central Luzon PIlE Student Chapter Vice President for Human Resource and Development, PIlE - HAUSC
Board of Director, Artistang Tekniko (ARTE)
President, Association of College Student Organization - Holy Angel University
President, Students and Community Empowering Natural Artistry and Repertoire through an Integrated Organization (SCENARIO)
President, Holy Angel University Supreme Student Council Ex-Officio, KAYABE Political Party
Chairperson, College of Engineering and Architecture Student Council Vice President for Internal Affairs, Students and Community Empowering Natural Artistry and Repertoire through an Integrated Organization (SCENARIO).
Timeline
Inside Sales Representative /Order Processing Specialist
Meiko Australia Pacific
09.2021 - Current
College Instructor
Holy Angel University
06.2014 - Current
Senior Production Planner for Materials and Tools
Singapore International Airlines Engineering Phils
06.2013 - 05.2016
Account Management Specialist - CSR
Sutherland Global Services
05.2007 - 04.2010
Master of Arts - Management
University of The Philippines Diliman
04.2001 -
Bachelor of Science - Industrial Engineering
Holy Angel University
04.2001 -
High School Diploma -
Holy Angel University
04.2001 -