Ruling Jamisola
Talisay, Lee Homes, Sorsogon City
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Loan Supervisor ( Acting Branch Manager )
Gubat St. Anthony Cooperative - Pilar Office
02.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Achieved department goals for loan volume by cultivating a positive work environment that fostered teamwork and collaboration.
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
Delinquency Loan Monitoring Officer
Gubat St. Anthony Cooperative - Sorsogon Office
03.2019 - 02.2022
- Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
- Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Provided comprehensive client support throughout the collections process by addressing inquiries promptly and offering solutions as needed.
- Minimized legal action by effectively negotiating settlements between debtors and creditors.
Loan Processing Clerk
Gubat St. Anthony Cooperative - Main Office
05.2018 - 03.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving any issues that arose during the loan process.
- Promoted teamwork by effectively communicating with colleagues, sharing knowledge and helping others when needed.
- Streamlined workflow for faster loan approvals, collaborating with various departments to ensure timely completion of tasks.
Information and New Account Associate
Gubat St. Anthony Cooperative - Main Office
03.2017 - 02.2018
- Streamlined account management processes for improved efficiency and accuracy.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
Head Customer Service Representative
Globe Telecom
02.2016 - 03.2017
- Spearheaded initiatives to automate routine tasks, increasing productivity across the team.
- Improved team efficiency with ongoing training initiatives and regular performance evaluations.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business.
Accounting Clerk
Sorsogon Medical Mission Group (SMMG)
10.2015 - 12.2015
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
Education
Doctor in Public Administration - Public Administration
Sorsogon State University
Sorsogon City03-2030
Master of Arts in Management - Public Administration
Sorsogon State University
Sorsogon City06-2020
Bachelor of Science in Business Administration - Financial Management
Saint Louise De Marillac College of Sorsogon
Sorsogon City03-2015
Skills
- Branch operations management
- Excellent time management skills
- Customer relationships
- Team management
- Documentation review
- Credit analysis
- Strong negotiation skills
- Verbal and written communication
Certification
1. Bookkeeping (National Certificate III)
Issuing Authority: Technical Education and Skills Development Authority (TESDA)
2. Certified Cooperative Manager
Issuing Authority: National Confederation of Cooperatives (NATTCO)
Seminars and Training Attended
1. NATTCO: Cooperative Leadership and Management Program
Date: January 26 – March 17, 2023
Venue: First Pacific Leadership Academy (FPLA), KM 27 Sumulong Highway, Antipolo City
2. Belgian Raiffeisen Foundation (BRS): Product Development and Process Improvement Workshop
Date: December 4–7, 2023
Venue: Verjandel Hotel, Quezon City
3. NATTCO: In-House Leadership Bootcamp
Date: June 30 – July 2, 2024
Venue: Founder’s Hall, 4th Floor, GSAC Building A, Antipolo City
Timeline
Loan Supervisor ( Acting Branch Manager )
Gubat St. Anthony Cooperative - Pilar Office
02.2022 - Current
Delinquency Loan Monitoring Officer
Gubat St. Anthony Cooperative - Sorsogon Office
03.2019 - 02.2022
Loan Processing Clerk
Gubat St. Anthony Cooperative - Main Office
05.2018 - 03.2019
Information and New Account Associate
Gubat St. Anthony Cooperative - Main Office
03.2017 - 02.2018
Head Customer Service Representative
Globe Telecom
02.2016 - 03.2017
Accounting Clerk
Sorsogon Medical Mission Group (SMMG)
10.2015 - 12.2015
Doctor in Public Administration - Public Administration
Sorsogon State University
Master of Arts in Management - Public Administration
Sorsogon State University
Bachelor of Science in Business Administration - Financial Management
Saint Louise De Marillac College of Sorsogon
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