RULEX AÑONUEVO
SAN PIOQUINTO MALVAR BATANGAS,PHILIPPINES
Summary
Results-driven Branch Manager with expertise in enhancing customer service and resolving complaints. Develops training initiatives that elevate team performance and customer engagement. Implements targeted marketing strategies to achieve organisational goals and boost profitability. Fosters collaboration and effective communication, ensuring positive interactions and conflict resolution.
Overview
4
4
years of professional experience
Work History
BRANCH MANAGER
EXPONENT MOTOR CORPORATION
DARASA, TANAUAN, BATANGAS, PHILIPPINES
03.2024 - Current
- Managed daily operations of branch, overseeing staff performance to enhance customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to align team on targets, performance expectations, and company updates.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Directed marketing campaigns and promotional activities, increasing brand awareness and attracting new customers.
- Evaluated market conditions and competitor activities to adjust strategies and maintain competitive edge.
BRANCH MANAGER
EURO MOTORS
SAN PIOQUINTO MALVAR BATANGAS, PHILIPPINES
01.2024 - 03.2024
- Managed daily operations of branch, ensuring staff met performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Developed strategies that increased sales and profitability within the branch.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Analysed financial reports to monitor branch performance and pinpoint areas for improvement.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
ACCOUNT COUNCILOR
EURO MOTORS
SAN PIOQUINTO MALVAR BATANGAS, PHILIPPINES
08.2023 - 01.2024
- Met debt collection targets consistently within agreed deadlines.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
- Conducted collection calls and negotiated payment arrangements with debtors, reducing outstanding balances.
- Negotiated settlement offers with debtors, achieving favourable outcomes for both parties.
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
- Collaborated with team members to achieve monthly collection targets and improve department efficiency.
- Documented discussions and actions in customer accounts and collections database.
- Assisted new and existing customers with various debt collection and payment queries.
WAREHOUSE FORKLIFT OPERATOR & CHECKER
SUNJIN PHILIPPINES
POBLACION MALVAR BATANGAS, PHILIPPINES
07.2022 - 07.2023
- Operated forklift machinery safely, adhering to all health and safety regulations to minimise workplace accidents.
- Operated forklifts to transport goods and materials throughout warehouse, ensuring compliance with strict safety protocols.
- Picked and packed orders accurately to meet productivity targets and ensure timely dispatch.
- Removed stock from pallets to staging areas and reorganised into containers or new pallets based on listed destination.
- Assisted in the preparation and loading of goods for dispatch, ensuring orders were complete and correctly packaged.
- Moved large, bulky items using fork lift vehicles, contributing to effective inventory management.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Monitored environmental conditions in storage areas to preserve product quality and integrity.
- Participated in continuous improvement initiatives, suggesting practical solutions to enhance warehouse operations.
Education
NC 2 HOLDER - VOCATIONAL HIGHSCHOOL
THE SISITERS OF MARY SCHOOL
ADLAS SILANG CAVITE01-2011
ELEMENTARY
TAMBANG CENTRAL ELEMENTARY SCHOOL
TINAMBAC CAMARINES SUR01-2007
MANUFACTURING ENGINEERING TECH.
PHIL-ASIA CENTER FOR SCIENCE AND TECHNOLOGY
CALAMBA CITYSkills
- Branch operations
- Sales strategy development
- Customer relationship management
- Complaint resolution
- Strategic planning
- Leadership development
- Team building
- MS Office Suite
- Basic electrical work
- Basic electrical wiring
Languages
English
Intermediate
B1
TAGALOG
Upper Intermediate
B2
BICOL
Upper Intermediate
B2
Hobbies and interests
- ONLINES GAMES
- BADMINTON PLAYER
- CHESS PLAYER
References
- GINALYN DIVINA/09911198798
- VINCE LEOPARTE/09941792546
- CHADDEUS JAMORA/09912068544
Timeline
BRANCH MANAGER
EXPONENT MOTOR CORPORATION
03.2024 - Current
BRANCH MANAGER
EURO MOTORS
01.2024 - 03.2024
ACCOUNT COUNCILOR
EURO MOTORS
08.2023 - 01.2024
WAREHOUSE FORKLIFT OPERATOR & CHECKER
SUNJIN PHILIPPINES
07.2022 - 07.2023
NC 2 HOLDER - VOCATIONAL HIGHSCHOOL
THE SISITERS OF MARY SCHOOL
ELEMENTARY
TAMBANG CENTRAL ELEMENTARY SCHOOL
MANUFACTURING ENGINEERING TECH.
PHIL-ASIA CENTER FOR SCIENCE AND TECHNOLOGY