Ruffa May Gutierrez-Jusay
Cuenca, Batangas,BTG
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
OWNER - THRIFTY CLOTHING
RM's CLASSY PANDAMI
07.2020 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business.
SALES MARKETING STAFF
CARMOR INSURANCE AGENCY (CAR INSURANCE)
04.2022 - 07.2023
- Maintained complete database of files, contacts, and project materials.
- Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Collaborated with design team to create visuals for various marketing campaigns.
TEAM LEADER
PLUGGEDIN - AFFIX GATEWAYHUB
04.2021 - 05.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
ONLINE SALES REPRESENTATIVE
PLUGGEDIN - JAXYZ
02.2021 - 04.2021
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
- Managed multiple social media accounts, driving engagement and brand awareness with creative content.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
TEACHER
ST. BRIDGET COLLEGE ALITAGTAG INC.
05.2018 - 06.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
SCHOOL REGISTRAR
ST. BRIDGET COLLEGE ALITAGTAG INC.
06.2018 - 05.2020
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
- Assisted in preparation and distribution of course catalogs, class schedules, and registration materials, providing clear and accurate information to students.
- Collaborated with school administrators to develop efficient scheduling strategies, optimizing course availability and maximizing staff resources.
- Facilitated smooth transitions for incoming students by coordinating their placement testing schedules and advising appointments prior to enrollment.
- Coordinated with other departments to ensure seamless communication regarding student records and program requirements.
- Informed students about academic policies such as grading systems, transfer credits, course withdrawals or drops in a clear manner.
Education
Bachelor of Science - Secondary Education
St. Bridget College
Batangas City, Batangas04-2017
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Staff management
- Lesson planning
- Classroom management
- Product marketing
- Goal-oriented mindset
- Database administration
Languages
English
Upper intermediate (B2)
Filipino
Advanced (C1)
Timeline
SALES MARKETING STAFF
CARMOR INSURANCE AGENCY (CAR INSURANCE)
04.2022 - 07.2023
TEAM LEADER
PLUGGEDIN - AFFIX GATEWAYHUB
04.2021 - 05.2022
ONLINE SALES REPRESENTATIVE
PLUGGEDIN - JAXYZ
02.2021 - 04.2021
OWNER - THRIFTY CLOTHING
RM's CLASSY PANDAMI
07.2020 - 12.2023
SCHOOL REGISTRAR
ST. BRIDGET COLLEGE ALITAGTAG INC.
06.2018 - 05.2020
TEACHER
ST. BRIDGET COLLEGE ALITAGTAG INC.
05.2018 - 06.2020
Bachelor of Science - Secondary Education
St. Bridget College
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