Ruffa Mae Tayag

Healthcare Associate | Nov 2024 – Present
Knack Global – Resupply Department

• Assist patients with CPAP supply orders and ensure timely resupply coordination.
• Provide support for medical equipment needs and maintain HIPAA compliance.

Patient Services Representative | Aug 2023 – Nov 2024
Ventra Health Global Services

• Explained Explanation of Benefits (EOB) to patients and addressed billing inquiries.
• Processed payments and supported resolution of account-related concerns.

Claims Processor & Eligibility Specialist | May 2021 – July 2023
Global Clinical Services BPO Inc.

• Entered patient records and CMS-1500 claims into the system; processed and denied claims as needed.
• Responded to provider calls regarding patient eligibility and benefits verification.

Customer Support Representative | Jan 2026 – Present
Medvi

• Assisted patients with medication orders, refills, and program inquiries, providing clear guidance and empathetic support.
• Documented interactions and created precise internal notes for the medical team to ensure continuity of care.
• Helped patients navigate online portals, complete check-in forms, and troubleshoot account or prescription issues.

• Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
• Delivered dynamic presentations and visual materials to simplify complex language concepts and boost comprehension.
• Applied innovative teaching approaches tailored to diverse learning styles, ensuring improved understanding and long-term retention.

• Created engaging presentations and visual aids to support student understanding of complex language concepts.
• Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
• Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
• Utilized multimedia resources, including films, music, and online tools, to supplement traditional teaching materials and maintain student engagement.