RUFFA MAE MATADOS
Mandaluyong City, Metro Manila
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Content Moderator
Cognizant
04.2023 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Edited and revised wide array of content for accuracy, clarity and consistency.
Chat Support Agent (Sales and Retention)
Sitel Ethon Cyberpod
08.2022 - 12.2023
- Assisted customers by providing timely and accurate support.
- Addressed inquiries to improve client experience and loyalty.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Educated customers about billing, payment processing and support policies and procedures.
- Supported sales team by providing product demonstrations, highlighting key benefits tailored specifically for each client''s needs.
Internship Student
DTI - Department of Trade and Industry
11.2017 - 01.2018
- Sorted and organized files, spreadsheets, and reports.
- Basic Accounting
Education
Bachelor of Science - Marketing
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines10.2022
Senior High School - Business Management And Accountancy
Samar College Incorporated
Catbalogan, Province Of Samar, Philippines04-2018
Skills
- Basic Accounting
- Content moderation
- Typing speed (55-60 WPM) , accuracy (98%)
- Sales pitching
- Retention
- Billing
- Data entry
- Customer service
- CRM tools (Salesforce, Digital River)
Awards And Acknowledgements
- 09/01/19, Won as the queen of suggestive selling by the management of Jollibee-Boni Halcon.
- 11/01/22, Won for having the highest score in Sales Rate.
- 03/01/23, Won for having the highest score in Retention Rate.
- Best in Conversion Rate (sales count) – 4 consecutive months as top 1 sales agent (international).
Personal Information
- Place of Birth: CATBALOGAN SAMAR
- Date of Birth: 09/22/00
- Gender: FEMALE
- Nationality: FILIPINO
- Marital Status: SINGLE
Reference: To be followed
Timeline
Content Moderator
Cognizant
04.2023 - Current
Chat Support Agent (Sales and Retention)
Sitel Ethon Cyberpod
08.2022 - 12.2023
Internship Student
DTI - Department of Trade and Industry
11.2017 - 01.2018
Bachelor of Science - Marketing
Rizal Technological University
Senior High School - Business Management And Accountancy
Samar College Incorporated
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