Summary
Overview
Work History
Education
Skills
Timeline
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Ruela Oyao

Ruela Oyao

Lapu-Lapu City

Summary

Driven to excel in technical and customer support, I leveraged my expertise at Tech Mahindra to enhance customer satisfaction and loyalty through empathetic service and effective problem-solving. My knack for technical troubleshooting and fostering positive customer experiences boosted first-call resolution rates significantly, showcasing my blend of technical acumen and interpersonal skills.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Technical Support Representative

ResultsCX
08.2023 - Current
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience

Customer Service Representative

Tech Mahindra
09.2021 - 06.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled customer inquiries and suggestions courteously and professionally

Education

STEM -

University of Cebu Lapu Lapu and Mandaue Campus
01.2019 - 01.2020

Skills

  • Technical Support
  • Customer Service
  • Technical
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Timeline

Technical Support Representative

ResultsCX
08.2023 - Current

Customer Service Representative

Tech Mahindra
09.2021 - 06.2023

STEM -

University of Cebu Lapu Lapu and Mandaue Campus
01.2019 - 01.2020

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Ruela Oyao