Ruela Fortuna
Studio Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
24
24
years of post-secondary education
Work History
Online Casino Studio Manager
Excelsius Data Company Inc
Eastwood, Quezon City
11.2022 - Current
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Created policies and procedures for company and delivered company-wide training to employees.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Online Casino Dealer
Excelsius Data Company Inc
Eastwood Quezon City
06.2021 - 11.2022
- Maintained fast, smooth game pace by efficiently handling dice, roulette and cards.
- Promoted customer satisfaction by greeting guests and encouraging fun gameplay environment.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Learned and followed company procedures to maintain consistency and standards.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining announcements.
Associate Sales Representative
RAKSO AIR TRAVEL & TOURS INC.
Makati City
07.2019 - 07.2020
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Bachelor of Science - Tourism Management
Colegio De Sta. Teresa De Avila
Quezon City 06.2017 - 04.2019
Bachelor of Science - Tourism Management
National Polytechnic College
Novaliches Quezon City 04.2001 - 04.2017
High School Diploma -
Jose C. Feliciano College Foundation
Dau, Pampanga 06.2013 - 04.2015
High School Diploma -
L'altra Montessori School Inc.
Angeles City, Pampanga 06.2008 - 04.2013
Skills
Negotiation
Reading
Books can be a powerful tools that shape our lives in many ways. They can provide us with knowledge, inspire our imagination, and help to build our character.
Some of the reasons why I like reading:
- Reading books can provide gateways into new worlds and perspectives
- It offers an insights and understanding that can be applied to real life
- It became my source of comfort or escape
- It teaches me about myself and other people
- It inspires me to be a better person
Reading has always been an vital part of my life. It has allowed me to explore new worlds, meet new people, and experience new things. Books have the power to change your life in ways you never thought possible. They can make you laugh, cry, and think. They can open your eyes to new perspectives and challenge your preconceptions. Reading is an essential part of who I am, and I am grateful for the ways it has enriched my life.
Timeline
Online Casino Studio Manager
Excelsius Data Company Inc
11.2022 - Current
Online Casino Dealer
Excelsius Data Company Inc
06.2021 - 11.2022
Associate Sales Representative
RAKSO AIR TRAVEL & TOURS INC.
07.2019 - 07.2020
Bachelor of Science - Tourism Management
Colegio De Sta. Teresa De Avila
06.2017 - 04.2019
High School Diploma -
Jose C. Feliciano College Foundation
06.2013 - 04.2015
High School Diploma -
L'altra Montessori School Inc.
06.2008 - 04.2013
Bachelor of Science - Tourism Management
National Polytechnic College
04.2001 - 04.2017
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