Ruel Hermogenes Hernandez
Durable Medical Equipment (DME) Resupply & Insurance Specialist
Norzagaray,Bulacan
Summary
Registered Nurse with 10+ years of experience supporting U.S. healthcare operations, specializing in Durable Medical Equipment (DME) resupply, CPAP therapy coordination, and insurance verification. Proven track record of improving patient satisfaction, therapy compliance, and operational efficiency by combining clinical expertise with revenue cycle and workflow optimization. Highly proficient in EMR/EHR systems and healthcare platforms including Brightree, Salesforce, Waystar, and Availity, with demonstrated adaptability to U.S. schedules and fast-paced remote healthcare environments.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Patient Services Representative II – Insurance Verification Team
Classic SleepCare IT Services / Adapt Health
Pasig City
06.2016 - Current
- Accomplished accurate insurance verification by navigating multiple EMR systems and payer portals.
- Improved patient resupply compliance by educating patients on financial responsibility and insurance coverage.
- Enhanced workflow efficiency by streamlining documentation processes and proactively resolving patient concerns.
- Consistently met quality assurance metrics by documenting all call information according to SOPs.
- Educated patients on therapy compliance and CPAP usage.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Call Center Agent
Teleperformance Philippines
Bulacan
09.2013 - 02.2016
- Delivered high-quality customer service for inbound and outbound calls.
- Facilitated order processing and documentation verification.
- Handled diverse customer concerns across multiple service lines.
- Managed escalations and provided timely resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Contractual Nurse
San Lazaro Hospital
05.2012 - 12.2012
- Delivered competent patient care in infectious disease wards.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Nurse Job Order
Ospital ng Lungsod ng San Jose Del Monte
TAGUIG CITY (1st DISTRICT)
07.2010 - 04.2012
- Provided holistic nursing care across multiple wards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Teacher (Elementary & Secondary Levels)
School of Saint Ignatius Inc.
Bulacan
06.2008 - 03.2010
- Strengthened communication and leadership skills.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Quezon City01-2011
Skills
- US Healthcare Operations & Insurance Verification
- CPAP Therapy Coordination & DME Resupply
- HIPAA Compliance & Patient Advocacy
- Healthcare Administration (Brightree, Salesforce, Waystar, Availity)
Data entry proficiency
Patient confidentiality
Patient follow-up
Eligibility determination
Training coordination
EMR updating
Teamwork and collaboration
Patient intake
Scheduling appointments
Interpreting physician orders
Clinical data entry
Certification
Registered Nurse (License No. 0519231, valid until Oct 2024)
Timeline
Patient Services Representative II – Insurance Verification Team
Classic SleepCare IT Services / Adapt Health
06.2016 - Current
Call Center Agent
Teleperformance Philippines
09.2013 - 02.2016
Contractual Nurse
San Lazaro Hospital
05.2012 - 12.2012
Nurse Job Order
Ospital ng Lungsod ng San Jose Del Monte
07.2010 - 04.2012
Teacher (Elementary & Secondary Levels)
School of Saint Ignatius Inc.
06.2008 - 03.2010
Bachelor of Science - Nursing
Our Lady of Fatima University