Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Ruel Fernan Naui Francisco

Operations Manager
Quezon City

Summary

Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

Foundever
06.2023 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

Assistant Operations Manager

Alorica Philippines
01.2021 - 02.2023
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
  • Discovered training needs and provided coaching.

Team Leader

Transformative Digital Customer Experience
05.2017 - 01.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Client Service Specialist

ADP Philippines
08.2014 - 01.2017

Sportsbook Analyst / Payout Consultant

Integrim BPO Solutions, Inc
04.2013 - 04.2014

Disputes and Claims Specialist

ePerformax Contact Centers, Inc
06.2012 - 03.2013

Education

Bachelor of Science - Computer Science

Polytechnic University of The Philippines
01.2006 - 01.2010

Skills

Performance monitoring

Timeline

Operations Manager

Foundever
06.2023 - Current

Assistant Operations Manager

Alorica Philippines
01.2021 - 02.2023

Team Leader

Transformative Digital Customer Experience
05.2017 - 01.2021

Client Service Specialist

ADP Philippines
08.2014 - 01.2017

Sportsbook Analyst / Payout Consultant

Integrim BPO Solutions, Inc
04.2013 - 04.2014

Disputes and Claims Specialist

ePerformax Contact Centers, Inc
06.2012 - 03.2013

Bachelor of Science - Computer Science

Polytechnic University of The Philippines
01.2006 - 01.2010
Ruel Fernan Naui FranciscoOperations Manager