Ruel Francisco
Malay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
Work History
Sr.hk Supervisor
ALC MGT. INC./KONILED MGT. INC
Malay
08.2019 - 03.2023
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
Pool Lifeguard
CALVESTO INTL .INC /THE AUHANA RESORT
Malay
11.2018 - 07.2019
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Recorded daily activity logs and incident reports for tracking purposes.
- Educated patrons on safety protocols and enforced safety rules.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Inspected pools and pools areas for adherence to safety protocols.
- Responded to emergency situations in a timely, efficient manner.
- Administered CPR and first-aid following best practices.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Inspected and tested pool equipment functionality to minimize hazards.
- Provided friendly customer service to guests and addressed concerns.
- Responded to patron incidents in professional and timely manner.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Scanned main areas to monitor for any safety risks.
- Assisted in organizing and implementing recreational activities and programs.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Entered water immediately to pull struggling swimmers to safety.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Shared tips with patrons on swimming techniques and strength training.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Senior Pool Attendant/concierge/driver
Henann Regency Resort And Spa
Malay
05.2003 - 10.2017
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained high level of professionalism and discretion when dealing with guests.
- Facilitated and coordinated transportation services for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted with luggage handling, valet services and concierge services.
- Upheld hotel policies and procedures by providing high level of customer service.
- Created welcoming and comfortable environment for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
- Assisted guests with variety of services and local attraction information.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maintained accurate and up-to-date records of guest information.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
Education
Bachelor Of Science - Agriculture
INAIS/WAPC/ ASU Ibajay Campus
Ibajay Aklan 05.1996 - 03.2005
Skills
Supervisory experience
undefinedCertification
Lifeguarding course by Philippine Coast Guard
Timeline
Lifeguarding course by Philippine Coast Guard
03-2023
Certified Professional Lifeguarding Course by Philippine Red Cross-BORACAY MALAY CHAPTER
05-2022
Sr.hk Supervisor
ALC MGT. INC./KONILED MGT. INC
08.2019 - 03.2023
Pool Lifeguard
CALVESTO INTL .INC /THE AUHANA RESORT
11.2018 - 07.2019
Senior Pool Attendant/concierge/driver
Henann Regency Resort And Spa
05.2003 - 10.2017
Bachelor Of Science - Agriculture
INAIS/WAPC/ ASU Ibajay Campus
05.1996 - 03.2005
Certified [Job Title], [Company Name] - [Timeframe]
[Area of certification], [Company Name] - [Timeframe]
Licensed [Job Title] - [Timeframe]
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