Ruel Francisco
Malay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
Work History
Sr.hk Supervisor
ALC MGT. INC./KONILED MGT. INC
Malay
2019.08 - 2023.03
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
Pool Lifeguard
CALVESTO INTL .INC /THE AUHANA RESORT
Malay
2018.11 - 2019.07
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Recorded daily activity logs and incident reports for tracking purposes.
- Educated patrons on safety protocols and enforced safety rules.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Inspected pools and pools areas for adherence to safety protocols.
- Responded to emergency situations in a timely, efficient manner.
- Administered CPR and first-aid following best practices.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Inspected and tested pool equipment functionality to minimize hazards.
- Provided friendly customer service to guests and addressed concerns.
- Responded to patron incidents in professional and timely manner.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Scanned main areas to monitor for any safety risks.
- Assisted in organizing and implementing recreational activities and programs.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Entered water immediately to pull struggling swimmers to safety.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Shared tips with patrons on swimming techniques and strength training.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Senior Pool Attendant/concierge/driver
Henann Regency Resort And Spa
Malay
2003.05 - 2017.10
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained high level of professionalism and discretion when dealing with guests.
- Facilitated and coordinated transportation services for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted with luggage handling, valet services and concierge services.
- Upheld hotel policies and procedures by providing high level of customer service.
- Created welcoming and comfortable environment for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
- Assisted guests with variety of services and local attraction information.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maintained accurate and up-to-date records of guest information.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
Education
Bachelor Of Science - Agriculture
INAIS/WAPC/ ASU Ibajay Campus
Ibajay Aklan 1996.05 - 2005.03
Skills
Supervisory experience
undefinedCertification
Lifeguarding course by Philippine Coast Guard
Timeline
Lifeguarding course by Philippine Coast Guard
2023-03
Certified Professional Lifeguarding Course by Philippine Red Cross-BORACAY MALAY CHAPTER
2022-05
Sr.hk Supervisor
ALC MGT. INC./KONILED MGT. INC
2019.08 - 2023.03
Pool Lifeguard
CALVESTO INTL .INC /THE AUHANA RESORT
2018.11 - 2019.07
Senior Pool Attendant/concierge/driver
Henann Regency Resort And Spa
2003.05 - 2017.10
Bachelor Of Science - Agriculture
INAIS/WAPC/ ASU Ibajay Campus
1996.05 - 2005.03
Certified [Job Title], [Company Name] - [Timeframe]
[Area of certification], [Company Name] - [Timeframe]
Licensed [Job Title] - [Timeframe]
Similar Profiles
Christy RockChristy Rock
Medical Billing Specialist at Strategic Solutions MgtMedical Billing Specialist at Strategic Solutions Mgt
Allison CulbersonAllison Culberson
CNA at Reliable Health Care MgtCNA at Reliable Health Care Mgt
Daniela GuerraDaniela Guerra
Building Manager at Cromwell MgtBuilding Manager at Cromwell Mgt