Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Accomplishments
Work Availability
Timeline
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Rudy Lee Racelis

Rudy Lee Racelis

Quezon City, Metro Manila

Summary

Business Development Solutions Specialist with a track record of enhancing system functionality at CIBI Information Inc. Skilled in identifying and addressing technical challenges, delivers tailored technology solutions that boost operational efficiency. Strong problem-solving skills facilitate business growth and seamless project implementations. Expertise in bridging IT and sales teams to maximize product integration and functionality. Effective communicator and collaborator, excels at elevating technical discussions and developing precise API documentation, consistently contributing to improved processes and client satisfaction. Solutions specialist with a strong focus on delivering impactful results. Through team collaboration, ensures seamless integration of innovative solutions to meet business needs. Highly adaptable, thrives in dynamic environments, utilizing proven skills in problem-solving, strategic planning, and customer relationship management. Reliability and ability to align with evolving project requirements have been recognized throughout career.

Overview

10
10
years of professional experience
6
6
Certification
5
5
years of post-secondary education

Work History

BUSINESS DEVELOPMENT SOLUTIONS SPECIALIST

CIBI Information Inc
09.2023 - Current
  • Cultivated strong customer relationships by delivering exceptional service and consistent support.
  • Elevated technical discussions, streamlining product integration for optimized outcomes.
  • Boosted productivity by collaborating with management to enhance process efficiencies.
  • Facilitated stakeholder collaboration for ongoing technological initiative improvements.
  • Bridged IT and sales, refining product APIs to maximize functionality.
  • Integrated innovative technologies, driving business expansion and opportunity identification.
  • Collaborated on developing accurate, clear API documentation through rigorous testing.
  • Delivered creative solutions in product demonstrations and technical documentation.
  • Supported IT operations through effective teamwork and technical customer support.
  • Executed seamless API integration using SOAP/JSON Web Services.
  • Created and maintained User Acceptance Testing (UAT) forms tailored to specific client solutions, ensuring alignment with functional and non-functional requirements.
  • Designed test scenarios and acceptance criteria to facilitate structured and effective client testing.
  • Conducted pre-UAT credential testing to verify access, roles, and system functionality prior to release.

PRE-SALES ENGINEER

SANDZ Solution
11.2022 - 09.2023
  • Promptly and accurately address customers’ requests related to Request for Information (RFI) and Request for Proposals (RFP), ensuring all technical and business requirements are understood and met.
  • Used of understanding industry trends and proven methodologies to offer valuable recommendations that align with the client’s business models and goals.
  • Demonstrate deep knowledge in the sales enablement field, ensuring clients trust your recommendations and view you as a reliable advisor.
  • Collaborate with the sales team to assess the viability of leads and contribute to closing deals by addressing technical concerns and aligning solutions with customer needs.
  • Actively participate in sales initiatives such as meetings, demos and presentations to generate interest, increase engagement, and ultimately drives sales growth.
  • Oversee and update the Build of Materials (BOM), ensuring that solutions are tailored and aligned with the client’s requirements.
  • Lead the technical execution of pilot programs and solutions rollouts, making sure installation meet success criteria and provide measurable value to the client.
  • Recognize technical and business issues during the presales phase, and collaborate with the presales manager to address and resolve them effectively.
  • Work in tandem with sales and technical team to close high-priority or strategic accounts by delivering impactful solutions and demonstrations.
  • Continuously engage in training sessions and self-learning to remain current on product updates, new features, and industry advancements.

SYSTEM ENGINEER

InfoStorage Corporation
12.2016 - 03.2019
  • Lead the end-to-end design and architecture of solutions, ensuring alignment with both business objectives and technical requirements.
  • Provide expert-level technical guidance and strategic consultation to business units, supporting account managers during pre-sales activities, solution presentations, and client engagements.
  • Conduct in-depth assessments of clients’ current infrastructure and business processes to identify gaps and design tailored solution configurations that meet evolving customer needs.
  • Proactively scope, define, and document the technical solutions necessary to address customer requirements, evaluate both expressed and unarticulated client needs, and recommend innovative approaches that maximize value for the client and the company.
  • Collaborate cross-functionally with sales teams, solution engineers, technical support, and service delivery teams to ensure the accuracy, feasibility, and completeness of proposed solutions and deal structures.
  • Continuously pursue professional development by completing required training programs, achieving certifications, and staying current with emerging technologies and industry trends relevant to the role.

POST SALES ENGINEER

EZY Infotech Inc.
06.2016 - 11.2016
  • Cultivated strong industry network, securing repeat business and referrals through long-term client relationships.
  • Devised winning strategies, identifying sales opportunities and adapting to environmental assessments.
  • Crafted tailored proposals, aligning with client needs and delivering compelling, customised solutions.
  • Supported resale opportunities, contributing to achievement of sales targets and plans.
  • Spearheaded project implementation, overseeing complex installations and mentoring teams for service-level compliance.

HELPDESK ENGINEER

Capital Power Global Limited
03.2016 - 06.2016
  • Delivered exceptional customer service, addressing concerns with empathy and professionalism.
  • Provided on-site support when necessary, traveling to client locations for hands-on assistance.
  • Contributed to the creation of a knowledge base, consolidating common solutions for future reference.
  • Improved customer satisfaction by quickly and efficiently resolving technical issues.

IT SITE SUPPORT

JMSI
02.2004 - 08.2014
  • Provide on-site technical support for LTO personnel, ensuring smooth operation of IT systems, hardware, and software used in day-to-day government transactions and services.
  • Perform installation, configuration, maintenance, and troubleshooting of desktop computers, printers, scanners, biometrics devices, networking equipment, and specialized LTO applications.
  • Monitor the performance and availability of IT infrastructure, escalating issues when necessary and coordinating with central IT or third-party vendors for prompt resolution.
  • Provide technical support during system upgrades, migrations, and rollouts of new applications or services within the site.
  • Maintain accurate documentation of technical issues, resolutions, asset inventories, and support activities.
  • Conduct basic user training and orientation for LTO staff to ensure proper use of IT systems and tools.
  • Collaborate with the central IT team to implement updates, backups, and preventive maintenance plans.
  • Respond to and resolve helpdesk tickets or service requests in a timely manner, ensuring minimal disruption to LTO operations.

Education

Bachelor of Science - Computer Science

Central Colleges of The Philippines
Quezon City, Metro Manila, Philippines
06.1997 - 10.2002

Skills

  • API documentation
  • API integration
  • SOAP methodology
  • Web services integration
  • Customer service excellence
  • Client assistance
  • Technical support
  • System installations
  • Comprehensive knowledge base
  • Product presentation
  • Project coordination
  • Documentation development
  • Technical proficiency
  • IT support services
  • Effective problem resolution
  • Analytical problem-solving
  • Commitment to workplace ethics
  • Initiative-driven
  • Effective team collaboration
  • Cross-functional collaboration

Certification

  • Oracle Cloud Infrastructure 2024 Data Certified Foundations Associate Issued Jan 2025 Expires Jan 2027
  • Oracle Cloud Infrastructure 2023 AI Certified Foundations Associate Issued Jul 2024 Expires Jul 2026
  • Oracle Cloud Infrastructure 2023 Certified Foundations Associate Issued Jul 2024 Expires Jul 2026
  • Oracle Cloud Infrastructure 2024 Certified Foundations Associate Issued Jul 2024 Expires Jul 2026
  • Nutanix Certified Associate 6 Issued Jul 2023 Expires Jul 2025
  • HPE ATP – Hybrid Cloud V1 Issued Apr 2023

LANGUAGES

English Advanced

Accomplishments

  • Documented and resolved API XML issue which led to [Results].
  • Resolved product issue through consumer testing.
  • Collaborated with team in the development of AT Project especially on the UAT and live testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

BUSINESS DEVELOPMENT SOLUTIONS SPECIALIST

CIBI Information Inc
09.2023 - Current

PRE-SALES ENGINEER

SANDZ Solution
11.2022 - 09.2023

SYSTEM ENGINEER

InfoStorage Corporation
12.2016 - 03.2019

POST SALES ENGINEER

EZY Infotech Inc.
06.2016 - 11.2016

HELPDESK ENGINEER

Capital Power Global Limited
03.2016 - 06.2016

IT SITE SUPPORT

JMSI
02.2004 - 08.2014

Bachelor of Science - Computer Science

Central Colleges of The Philippines
06.1997 - 10.2002

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Rudy Lee Racelis