Appfolio
RUDY JOY TIAMZON
Manager Of Operations
Summary
Results Oriented Manager with extensive experience in Customer Care, Collections, Billing, Technical Support and Sales. Adept at leveraging research driven data to develop strategies and execute plans to push company initiatives and drive results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Home To Host LTD – Property Management
5 2022 - Current
- Responsible for Day to Day Operations of all Virtual Assistants
- My direct duties involve evaluation of each VA's performance, Audit, coaching and ensuring that each Guest experience is exceptional whilst maintaining our properties performance across all other platforms such as Airbnb, VRBO, booking.com, Marriott and others
- Our direct responsibilities include managing the operations process, embracing design, planning, control, performance improvement and adherence to operations strategy
- We ensure execution and follow through in improving productivity and efficiency while engaging with Clients on Weekly and Monthly Business reviews, conducts audit and responsible for providing synopsis on Shareholder, Client and Employee satisfaction
- Interaction with Managers in other function areas within the organization whose role has an impact on operations such as Quality and Training, Workforce Management and HR
Operations Manager
Alorica Teleservices Inc
11.2018 - 02.2022
- Led the Outbound LOB for with 10 Team Managers and 12 agents ratio; responsible for Auto and Manual Dialing prospect Customers
- Maintained 3% absenteeism and 4% attrition during a year and a half of handling the Outbound LOB
- Helped the program earn/exceed revenue target by handling Outbound Telesales Month over month
- Awarded as the Operations Manager for 2019 in Revenue for Sprint Telesales held in Vietnam
- Has experience in overseeing the staffing for both Outbound and Inbound Clusters and work closely with our Workforce Teams to ensure we meet service levels on all shifts/intervals – reports to the General Manager/Senior Management on Absenteeism and Attrition as well as the cluster productivity on a daily/weekly/Monthly basis as it relates to the sites Financials/Revenue
- Conducting daily/weekly/monthly performance reviews with the vendor managers and other clients for the program
- Has worked closely with the Team Managers and the Quality team within the program: Worked closely with all Ambassadors to help them create the reports and mentored them on how to be effective Ambassadors through joining Roadshows and effective Outlier Management and Recognition
Team Manager
Sykes Marketing Services Inc (formerly ICT Marketing Services Inc)
06.2010 - 02.2012
Team Manager
Sykes Marketing Services Inc (formerly ICT Marketing Services Inc)
10.2009 - 05.2010
Operations Coach
Sykes Marketing Services Inc (formerly ICT Marketing Services Inc)
10.2007 - 10.2009
Team Leader
PNI-KMPG INC
08.2005 - 09.2007
Customer Sales Representative (Telemarketing)
TeleConnect, Inc.
11.2004 - 08.2005
Education
VOCATIONAL -
Miriam College
01.2002 - 2003.04
TERTIARY - undefined
Polytechnic University of the Philippines
01.1998 - 1999.04
SECONDARY - undefined
Victoria School Foundation
01.1994 - 1998.04
PRIMARY - undefined
Roosevelt College
01.1988 - 1994.04
Skills
Microsoft Word
Excel
PowerPoint
Typing
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Personal Information
Place of Birth: Marikina
Applicant
RUDY JOY C. TIAMZON
References
Available upon request
Training
- KRONOS 101 - 11/01/16
- From Distress to De-Stress - 05/01/16
- Lead First Training - 06/01/14
- 7-Step Coaching - 02/01/09
- SOLAS (Safety of Life at Sea) - 02/01/09
- Shift Management - 04/01/09
- Fundamentals of Leadership - 06/01/11
- Time Management - 09/01/11
- Basic and Intermediate Excel - 10/01/11
Software
Hostify
Price Labs
VRBO, Airbnb, Bookingcom
Timeline
Operations Manager
Alorica Teleservices Inc
11.2018 - 02.2022
Team Manager
Sykes Marketing Services Inc (formerly ICT Marketing Services Inc)
06.2010 - 02.2012
Team Manager
Sykes Marketing Services Inc (formerly ICT Marketing Services Inc)
10.2009 - 05.2010
Operations Coach
Sykes Marketing Services Inc (formerly ICT Marketing Services Inc)
10.2007 - 10.2009
Team Leader
PNI-KMPG INC
08.2005 - 09.2007
Customer Sales Representative (Telemarketing)
TeleConnect, Inc.
11.2004 - 08.2005
VOCATIONAL -
Miriam College
01.2002 - 2003.04
TERTIARY - undefined
Polytechnic University of the Philippines
01.1998 - 1999.04
SECONDARY - undefined
Victoria School Foundation
01.1994 - 1998.04
PRIMARY - undefined
Roosevelt College
01.1988 - 1994.04
Operations Manager
Home To Host LTD – Property Management
5 2022 - Current
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