Rudolf Kaiser Quinay
Blk 3 Lot 7 Mesa Homes, Brgy. Don Jose Santa Rosa,Laguna
Summary
Proven ability in Customer Service, Technical Support and Sales Agent Roles with extensive experience in delivering fast, accurate technical support across iOS and Android platforms. Consistently achieved 90% - 96% CSAT scores and maintained a 96% technical resolution rate, demonstrating strong customer satisfaction and efficiency. Proven track record of 0% client escalation and 100% compliance throughout a professional journey, showcasing exceptional problem-solving skills and adherence to security standards. Skilled in de-escalating challenging interactions, educating customers to prevent repeat issues, and driving revenue through consultative upselling with a 70% sales closing rate. Career goal includes leveraging expertise to enhance customer experience and operational efficiency in high-volume environments.
Overview
5
5
years of professional experience
Work History
Technical Support and Sales Agent
Asurion
Santa Rosa, Laguna
07.2025 - Current
- Delivered fast, accurate technical support for device, network, and account issues across iOS and Android platforms, resolving complex concerns while maintaining strong customer satisfaction and efficiency metrics. Communicated solutions clearly, de-escalated challenging interactions, and educated customers to prevent repeat issues. Documented cases thoroughly, upheld security and compliance standards, and collaborated with team members to resolve escalations in a high-volume environment.
Customer Service and Technical Support
iQor
Santa Rosa, Laguna
03.2024 - 07.2025
- Delivered fast, accurate technical support for device, network, and account issues across iOS and Android platforms, resolving complex concerns while maintaining strong customer satisfaction and efficiency metrics. Communicated solutions clearly, de-escalated challenging interactions, and educated customers to prevent repeat issues. Documented cases thoroughly, upheld security and compliance standards, and collaborated with team members to resolve escalations in a high-volume environment.
Call back System Representative
Concentrix
Santa Rosa, Laguna
03.2022 - 03.2023
- Managed high-volume outbound interactions to process accurate vehicle reservations, modifications, and upgrades while delivering a professional, solution-focused customer and business partners experience. Identified customer needs to recommend appropriate plans and add-ons, driving revenue through consultative upselling. Resolved concerns efficiently, maintained strict data accuracy and compliance standards, and consistently met performance metrics in a fast-paced environment through strong communication and operational discipline.
Service Crew
McDonald's
Santa Rosa, Laguna
06.2021 - 12.2021
- Delivered accurate, high-volume customer service while managing orders, cash handling, and issue resolution in a fast-paced environment. Maintained strict quality, safety, and cleanliness standards while supporting efficient team operations during peak periods. Adapted across multiple roles to meet business needs, resolved customer concerns professionally, and consistently demonstrated reliability, communication, and adherence to company procedures.
Education
A-Levels - Science, Technology, Engineering and Mathematics
Laguna College of Business and Arts
Calamba, Laguna01-2020
Skills
- Generated 90% - 96% CSAT scores consistently every month
- Averaging 95% - 100% first call resolution
- 0% client escalation record throughout my entire career
- 100% compliance record throughout my professional journey
- Consistently achieved 100% accuracy across all responsibilities
- Scaled to 70% chance of sales closing rate
- Maintained a 96% technical resolution rate
Languages
English
Upper Intermediate
B2
Interests
- Reading
- Gaming
- Basketball
- Motorcycle Riding
- Attending Seminars
Timeline
Technical Support and Sales Agent
Asurion
07.2025 - Current
Customer Service and Technical Support
iQor
03.2024 - 07.2025
Call back System Representative
Concentrix
03.2022 - 03.2023
Service Crew
McDonald's
06.2021 - 12.2021
A-Levels - Science, Technology, Engineering and Mathematics
Laguna College of Business and Arts