Rudnielle Ange Hulapong
Customer Service Representative
Davao City
Summary
Motivated and meticulous professional aiming for customer service position, utilizing strong communication abilities and problem-solving skills to elevate customer satisfaction and support organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2024 - 02.2026
- Provided exception email and chat support to users, effectively addressing inquiries and resolving issues associated with Google Play Services transactions, app usage, and account management.
- Utilized Google’s real-time translation tools to enable effective dialogue with customers in multiple languages, maintaining clear and accurate interactions.
- Navigated complex customer issues with professionalism, upholding a high standard of accuracy and conformity to company policies.
- Continuously reached performance metrics involving response time resolution rate and customer satisfaction.
Content Moderator
Concentrix
07.2021 - 07.2024
- Reviewed and analyzed user-generated content and advertisement to ensure compliance with the platform's policies and community standards.
- Identified and removed inappropriate, misleading, or harmful content, maintaining the integrity and safety of the platform.
- Evaluated ad campaigns for accuracy, relevance and adherence to advertising guidelines.
- Collaborated with cross-functional teams to address complex moderation cases and implements policy updates.
- Maintained a high level of accuracy and efficiency while meeting performance targets in a fast-paced environment.
Customer Service Representative
Alorica Inc.
10.2018 - 07.2021
- Facilitated effective customer interactions through chat and email, managing inquiries and resolving issues regarding orders, payments, shipping, and returns.
- Delivered personalized solutions to resolve customer issues, promoting positive shopping experiences and building loyalty.
- Coordinated with internal teams to troubleshoot and resolve escalated issues, sustaining elevated customer satisfaction.
- Oversaw and prioritized substantial email traffic daily, guaranteeing timely responses to all inquiries within established timeframes.
Customer Service Representative
Teleperformance
01.2018 - 08.2018
- Delivered exceptional customer service support via phone ensuring timely and accurate resolution of inquiries
- Assisted travelers with booking, modifying, and canceling travel itineraries while adhering to company policies and procedures.
- Resolved customer complaints efficiently, providing effective solutions to enhance satisfaction and loyalty.
- Adapted to fast-paced environment, managing multiple tasks and shifts, including evenings, weekends, and holidays.
Education
Bachelor of Science - Marine Transportation
Holy Cross of Davao College
Davao City11-2017
Skills
Service Excellence
Troubleshooting skills
Empathetic Engagement
Comprehensive product understanding
Agile response ability
Information processing
Customer service (call center)
Cross-functional collaboration
IT proficiency
Client relations system
Client feedback analysis
Customer chat service
Consumer learning
Order execution
CRM platform proficiency
Journey planning
Timeline
Customer Service Representative
Concentrix
08.2024 - 02.2026
Content Moderator
Concentrix
07.2021 - 07.2024
Customer Service Representative
Alorica Inc.
10.2018 - 07.2021
Customer Service Representative
Teleperformance
01.2018 - 08.2018
Bachelor of Science - Marine Transportation
Holy Cross of Davao College