Runnie Wong

• Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
• Manage, organize store operations to meet day to day challenges with nearby competitors and customer needs while trying to keep up business stability.
• Maintained a clean, organized, and visually appealing store environment to create a welcoming and interesting vibes.
• Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns, then suggest and introduce product availability.
• Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences in the neighborhood.
• Collaborated with suppliers to negotiate favorable pricing agreements and secure quality products for the store.
• Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships, to help store stability too.
• Creating interesting merchandise displays to catch attention of store customers.

Oct 02 2015 - Feb 01 2016

Customer Care Specialist | General Back Office

(Contract with Collabera Technologies Private Ltd. Inc.)

Feb 02 2016 - July 2018

Absorbed as Probationary Employee of Wipro BPO Phils. Ltd. Inc. for 5 mos, employment regularization follows | Customer Care Representative | Account Maintenance Billing and Renewal

Aug 2018 - Oct 27 2020

Customer Care Specialist | General Back Office

Oct 28 2020 - Feb 28 2021

Quality Audit Trainee | Primary Support

Mar 2021 - Dec 05 2022

Customer Care Specialist | General Back Office

During pandemic, complied tasks on hybrid work set up

• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
• Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
• Helped large volume of customers (inbound calls and emails) every day with positive attitude and focus on customer satisfaction.

• Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
• Prepared source data for computer entry by compiling and sorting information.
• Reduced errors in encoded data by conducting thorough quality checks on completed work.
• Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
• Completed daily data back-up to secure records.
• Adhered to strict deadlines while maintaining exceptional quality standards throughout all assigned projects.
• Maintained files, records, and chronologies of entry activities.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence either with the computer or the standard type writer machine, and creating reports.
• Maintained daily production logs of activities and completed work.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
• Report directly to the Board of Directors (Priests).
• Maintained daily report documents, memos and invoices on purchases on school offices, teaching and non-teaching staff supplies and school canteen.
• Schedule appointments and conducted follow-up calls for Faculty applicants and initial screening of applicants.
• Facilitates faculty and staff meetings with the School Director.
• Represents the BOD, the School Director and or the Principal on their absence while they are attending to their Priestly Ministerial duties in their assigned parishes, or on their monthly three day retreats, or during out of the country conferences.

Technical Services Representative | Time Warner Tech Account (client)

• Performed diagnosis of smart phones, smart tv, home and office network connectivity phone-based support and diagnostic support, and updates on local region antenna or tower system failures, create ticket request and dispatch technicians physical tech support.
• Provide assistance to our client's network telecom subscribers on account related issues.
• Documented support interactions for future reference.

Tech Support is not my forte thus decided to seek and explore other field for another venue to grow.

• Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
• Facilitated open lines of communication between team members, fostering a collaborative environment that promoted high levels of efficiency and accuracy in data encoding tasks.
• Provided reliable support during periods of increased workload or staff absences, ensuring timely completion of critical assignments.
• Provided administrative and clerical support to BIR Examiners.
• Adhered to strict deadlines while maintaining exceptional quality standards throughout all assigned projects.
• Maintained files, records, and chronologies of entry activities.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence either with the computer or the standard type writer machine, and creating reports.
• Maintained daily production logs of activities and completed work.

• Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
• Facilitated open lines of communication between team members, fostering a collaborative environment that promoted high levels of efficiency and accuracy in data encoding tasks.
• Provided reliable support during periods of increased workload or staff absences, ensuring timely completion of critical assignments.
• Provided administrative and clerical support to BIR Examiners.
• Adhered to strict deadlines while maintaining exceptional quality standards throughout all assigned projects.
• Maintained files, records, and chronologies of entry activities.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence either with the computer or the standard type writer machine, and creating reports.
• Maintained daily production logs of activities and completed work.

• Sales Representative, Customer Support on Travel and Hospitality | Flights, Hotels, Cars, Tour Activities, Unaccompanied Minor Transport
• Resolved customer complaints by distinguishing, prioritizing and reporting travel reservations issues.
• Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
• Participated in ongoing training to learn new products and enhance skills to optimize customer care with travel and hospitality.
• Attends, organize tour group events and reservations with flights, car, hotel and tour activities on inbound contact clients.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty. In fact I got 3 Kudos recognitions call back form happy customers.
• Receive Kudos perks, cash incentives, and PBPP.

• Managed inventory records using Oracle Accounting Systems to ensure accurate stock levels and availability on Raw Materials and Finish Products.
• Coordinated regular inventory audits to maintain compliance with company standards.
• Does physical warehouse inventories on all 8 huge warehouses.
• Oversaw daily inventory operations, ensuring accuracy in shipments and receipts of materials.
• Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
• Supported purchasing department by verifying stock levels before placing orders for new items.
• Coordinated effectively with sales teams on product availability information, enabling them to provide accurate updates to customers on lead times.
• Performed data entry and completed proper paperwork.
• Support the boss with administrative tasks.
• Collaborate with team mates on collection and payable transactions.