RUBY ROSE MARTIN

• Led end‑to‑end CLCM activities (deactivation, E‑rate maintenance, parameter checks), ensuring strong risk, credit, and governance controls
• Served as primary SME and escalation point for CLCM and T&S Data processes, resolving complex issues across LFIs, CE&I, and key stakeholders
• Owned and delivered critical management reporting (E‑Rate to Deactivate, Re‑Review, GEM Gold Tier vs End System Mismatch), enabling transparency, oversight, and informed decision‑making
• Drove root cause analysis, corrective actions, and change initiatives, improving operational stability while managing BAU and multiple concurrent projects without service disruption
• Strengthened data governance, compliance, and performance through CRD metadata and multiplicity maintenance, Sanctions support, KPI consolidation, and data‑driven improvements across Non‑Trade and Trade (WONA) operations

Key Achievement & Recognition

• Received EY audit commendation and multiple stakeholder recognitions for effective Sanctions support, contributing to 100% audit pass rate and zero high‑risk audit findings
• Delivered CLCM process remediation (Fit4 ID: I‑2221680) by streamlining workflows and strengthening controls, driving 20–30% efficiency gains and zero rework or delays in internal and non trade counterparties deactivation

Transformation, Continuous Improvement & Change Leadership

• Deployed Single MDN ID for CLCM requests and retired redundant reporting (e.g., Do Not Do Business), improving traceability and operational efficiency
• Managed multiple business change projects and migrations (e.g., Crude NA obsolete Counterparties, POP code, Shell Chemicals, Non‑Trade transition to CP Data) with minimal BAU impact
• Represented T&S Data in Kaizen initiatives and Value Stream Mapping, partnering cross‑functionally to identify gaps and implement end‑to‑end workflow improvements
• Led transition of E‑Rate to Deactivate disposition from Deactivation Focal to the CLCM application and delivered CLCM, Re‑Review, and CE&I enhancements (e.g., CCM process revisit, parameter checks, EDRM consultation, GEM)
• Led and supported major system and process transformations, including CLCM application transitions, Project Apollo BS01, Fieldglass, and CP Data Transition

CLCM, WONA AND SENA

• Assessed and prioritized emerging projects and initiatives, evaluating scope, complexity, resource requirements, timelines, and system impacts to support effective delivery and resource allocation
• Led and managed business change projects and migrations, ensuring accurate and timely execution of master data requests through close coordination with Business, Stakeholders, and IT
• Designed and implemented change management and continuous improvement initiatives, applying deep process expertise to resolve operational issues and deliver sustainable, efficiency‑driven outcomes
• Supported data governance and master data quality, maintaining fit‑for‑purpose documentation and executing MDN submitter activities, including data cleansing aligned to project and compliance requirements

Key Achievement & Recognition

• Led and implemented continuous improvement initiatives, driving efficiency and process optimization

- CLCM Remediation – Revisiting Process Flow (Fit4 ID: I‑2221680): Improved process efficiency through targeted remediation and workflow optimization

Manage various business change projects and migrations

• Crude NA Obsolete Counterparties for deactivation
• Purpose of Payment (POP code) Migration for Shell Energy Malaysia
• SEMTIPL FSMng migration for Shell Energy India
• Shell Chemicals to T&S Styrene and Glycol Customer Portal
• Company Code BGIH migration

• Led validation and governance of MDN requests in accordance with SOPs, creating and maintaining vendor and customer master data across 11 WONA trading end systems
• Acted as WONA process SME and primary escalation point, resolving disputes, supporting management, and facilitating Monthly Counterparty Onboarding Focal Connect sessions

Key Achievement & Recognition:

• Excellence in Action Award (Individual) — recognized for autonomous delivery, stakeholder leadership, and sustained operational impact

Transformation, Continuous Improvement & Change Leadership

• Owned and delivered data‑related projects and migrations, including onboarding of new Shell entities and Meter‑to‑Cash transformations across multiple countries
• Drove continuous improvement and data quality initiatives, standardizing validation and control processes and strengthening data governance
• Led large‑scale data cleansing efforts, including inactive counterparties, duplicate legal names in Energy Credit, and parent‑ID reactivation enhancements
• Designed and implemented process and control enhancements (deactivation and cleansing parameter checks, process changes tracker, SEPA mandate alignment)
• Strengthened end‑to‑end data integrity and compliance, enabling more reliable operations and scalable transformation delivery

Vendor Master Data

• Managed Vendor Master Data across APAC, including creation, update, blocking/unblocking, intercompany vendors, and annual inactive vendor cleanup, ensuring accuracy and policy compliance
• Validated vendor requests for completeness and accuracy in line with Global Procurement Policy, maintaining strong data governance and audit readiness
• Owned and maintained SOPs, work instructions, and control documentation, ensuring standards remained current, fit‑for‑purpose, and compliant

Finance Master Data

• Administered Finance Master Data for APAC, including Fixed Assets, Cost Centers, E‑procurement codes, and G/L account extensions

General Ledger

• Delivered General Ledger operations for ANZ, processing cash‑pro and refund payments, producing depreciation and monthly financial reports, and supporting netting activities

Key Achievement & Recognition

• Led a Lean Six Sigma Green Belt project standardizing Vendor Master Data across APAC, improving efficiency by ~30% and reducing rejections by ~70%

Issue Resolution

• Resolved invoice disputes for key vendors and clients, coordinating via calls and emails while consistently meeting SLA timelines
• Managed invoice processing and reconciliation activities, including indexing, vendor statement reconciliation, and manual processing of missing invoices
• Produced key operational reports (Aged Items, Open Items, Parked and Blocked invoices) to support issue analysis, follow‑ups, and payment accuracy