Ruby Mae Saquite
Silay City
Summary
Dynamic customer service representative with 9 years of experience in diverse call center environments, including sales, technical support, and customer care. Proven track record of achieving a 95% average customer satisfaction rating while managing over 20 calls daily. Expertise in resolving complex issues and fostering positive client relationships, contributing to enhanced customer loyalty and retention. Committed to delivering exceptional service and driving results in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Comcast Billing and Sales Representative – All Division
Transcom Worldwide Philippines Inc.
02.2023 - 09.2025
- Handling billing concerns such as collections, refunds, billing discussions and disputes.
- Sales for new line of business as well as upgrades and add-ons.
- Selling mobile service like plans and mobile devices.
Comcast West 3P Sales and Repair Specialist
Concentrix CVG, Philippines Inc.
06.2020 - 02.2023
- First level of technical support handling basic troubleshooting for cable, internet and homephone.
- Tracking shipment of devices to FedEx, UPS and others.
- Handling billing concerns such as collections, refunds and add-ons.
- Sales for new line of business as well as upgrade existing subscription.
Customer Service Specialist
Panasiatic Solutions Bacolod Philippines
09.2016 - 08.2018
- Handling customer service specific Tracfone / Safelink Account.
- First level of technical support handling basic troubleshooting for mobile phone.
- Help customer to be enrolled to low-income program.
- Discussed billing information and charges on the account.
- Adding prepaid plans – no contract phone provider.
Education
Bachelor of Science - Business Administration- Marketing Management
University of Negros Occidental - Recoletos
Bacolod City, Negros Occidental01.2016
High School - undefined
Paglaum Village National High School
Bacolod City, Negros Occidental01.2012
Elementary School - undefined
Napilas Integrated School
Silay City, Negros Occidental01.2008
Skills
- Experienced with Microsoft software tools
- Clear and concise communicator
- Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximize productivity
- Competent in influencing outcomes and driving positive outcomes through effective negotiation and relationship building
- Able to work well in a team, contributing ideas and cooperating with others to achieve common goals
- Highly self-motivated professional to multitask with strong intrinsic drive to excel and achieve results
Timeline
Comcast Billing and Sales Representative – All Division
Transcom Worldwide Philippines Inc.
02.2023 - 09.2025
Comcast West 3P Sales and Repair Specialist
Concentrix CVG, Philippines Inc.
06.2020 - 02.2023
Customer Service Specialist
Panasiatic Solutions Bacolod Philippines
09.2016 - 08.2018
High School - undefined
Paglaum Village National High School
Elementary School - undefined
Napilas Integrated School
Bachelor of Science - Business Administration- Marketing Management
University of Negros Occidental - Recoletos
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