Rubylee Marcelo
Gen trias
Summary
Analytical and detail-oriented Risk and Finance Professional with more a decade of experience in financial analysis, risk assessment, and compliance management. Proven expertise in identifying, evaluating, and mitigating risks to ensure organizational stability and growth.
Overview
11
11
years of professional experience
Work History
Team Leader
Enshored
05.2023 - Current
- Demonstrates a sense of urgency, dependability, decisiveness, and a commitment to finish the job
- Consistently drives the excellence of the team
- Make the effort to improve, develop, and maintain credibility
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Setting performance expectations for the team, monitoring progress towards goals, and providing constructive feedback as needed
- Collaborated with other department leaders to establish shared goals and ensure team alignment
- Coordinated resources effectively to meet project deadlines and achieve desired results
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
Appointment Setter
Upwork (Part-Time)
10.2023 - 12.2023
- Contact leads, often on cold calls, from a list to explain the product or service your company offers and gauge the potential client's interest
- Set up an appointment between a potential client and the sales agent
Fraud Analyst
Enshored
10.2019 - 05.2023
- Handled a Digital Platform that provides digital services, preventing possible fraud by conducting a thorough investigation and background checking of both our sellers and buyers
Senior Process Executive
Cognizant Solutions Inc
09.2019 - 03.2021
- Responsible for ensuring that the Attending Physicians will fill out the necessary documents and provide accurate medical records to determine if the claimant will be eligible for disability claims
Escalation Officer
Telus International Philippines, Taguig
05.2014 - 09.2018
- Provides high-level support on escalated cases from Tier1 agents, such as overdrafts, late deposits, and multiple denied payments
ESL Teacher
51 talk (Part-Time), Remote
01.2014 - 05.2014
- Create individualized plans for students and monitor their progress
- Provide regular feedback on student's progress to students and parents
Education
Lyceum of the Philippines University Manila
05.2014
Skills
- Google Workspace
- MS Office
- Zendesk
- Trello
- Stripe
- Checkout
- Worldpay
- Paypal
- Salesforce
- Phone Burner
Languages
English
Tagalog
Timeline
Appointment Setter
Upwork (Part-Time)
10.2023 - 12.2023
Team Leader
Enshored
05.2023 - Current
Fraud Analyst
Enshored
10.2019 - 05.2023
Senior Process Executive
Cognizant Solutions Inc
09.2019 - 03.2021
Escalation Officer
Telus International Philippines, Taguig
05.2014 - 09.2018
ESL Teacher
51 talk (Part-Time), Remote
01.2014 - 05.2014
Lyceum of the Philippines University Manila
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