Ruby Anna Santos
Las Piñas,Metro Manila
Summary
A dedicated professional with a background in customer service and experience as an online English teacher, seeking a virtual assistant position to leverage expertise in both areas. Strong communication skills, time management abilities, and tech-savviness are utilized to provide exceptional administrative support and deliver top-notch customer service and committed to contributing to the organization's success by fostering a positive and efficient work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Online English Tutor
BIBO GLOBAL OPPORTUNITY, INC
05.2015 - Current
- Deliver 25-minute one-on-one English language lessons through virtual platforms
- Tailor lessons to meet individual learners' needs, considering their proficiency level, learning style, and goals.
- Provide constructive feedback to learners, highlighting areas for improvement and suggesting strategies for development.
Customer Service Representative (Billing)
Optum Global Solutions Philippines
05.2022 - 03.2023
- Managed approximately 30 outbound calls per day
- Document customer information regarding current status, payment expectations, notes of conversations, and other relevant information.
- Use email and phones to contact customers to discuss, negotiate payment, and resolve outstanding medical bill accounts and balances.
- Obtain agreement on potential balance payoff and/or payment terms within the stated level of authority and guideline limits.
- Submit prepare and report to internal management on the status of outstanding medical bills and proposed/planned payment settlement details.
Technical/Customer Service Representative
Teletech Philippines
02.2013 - 03.2014
- Managed approximately 20 incoming calls, per day from customers
- Respond to customer inquiries, issues, and service requests via phone, and email in a timely and professional manner
- Guide customers through step-by-step solutions or provide remote assistance to help them resolve technical difficulties
- Document and maintain accurate records of customer interactions, including issues, troubleshooting steps, and solutions, in a ticketing or CRM system
Customer Service Representative (Adobe Software)
Teleperformance Inc.
03.2010 - 05.2011
- Managed approximately 40 incoming calls per day from customers
- Provide exceptional customer support and assistance to users of Adobe's software products through various communication channels, such as phone and email.
- Responsible for addressing customer inquiries, troubleshooting basic technical issues, and ensuring a positive experience for Adobe customers
Customer Service Representative (credit Card)
GE Money Servicing Philippines
10.2008 - 04.2009
- Managed approximately 40 incoming calls per day from customers
- Handle incoming phone calls from cardholders, addressing a wide range of inquiries and concerns related to their credit card accounts.
- Assist cardholders with account-related tasks, such as balance inquiries, transaction details, credit limit adjustments, and payment processing.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University Manila
Intramuros, Metro Manila, PhilippinesHigh School Diploma -
St. Joseph's Academy
Las Pinas, Metro Manila, Philippines03-1996
Skills
- English Language Proficiency
- Call management
- Problem-Solving Skills
- Communication Skills
- Customer Service Skills
- Multitasking Skills
- Call center operations
- Online Teaching Expertise
- Japanese Conversation
Certification
TESOL, (Teaching English to Speakers of Other Languages)
a teaching diploma that allows educators to teach English to non-native speakers.
International Open Academy
Completed: April 2021
Additional Information
☎ +639670618783
✉ abbyikeda@gmail.com
Academic Achievement
Bachelor of Science in Hotel and Restaurant Management
LYCEUM OF THE PHILIPPINES UNIVERSITY -
Academic Achievement
Scholarship Grantee for Outstanding Academic Records (Highest GPA 1.63)
Timeline
Customer Service Representative (Billing)
Optum Global Solutions Philippines
05.2022 - 03.2023
Online English Tutor
BIBO GLOBAL OPPORTUNITY, INC
05.2015 - Current
Technical/Customer Service Representative
Teletech Philippines
02.2013 - 03.2014
Customer Service Representative (Adobe Software)
Teleperformance Inc.
03.2010 - 05.2011
Customer Service Representative (credit Card)
GE Money Servicing Philippines
10.2008 - 04.2009
TESOL, (Teaching English to Speakers of Other Languages)
a teaching diploma that allows educators to teach English to non-native speakers.
International Open Academy
Completed: April 2021
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University Manila
High School Diploma -
St. Joseph's Academy
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