Ruby Ann Villaflores
Billing Analyst II
Imus City,Cavite
Summary
Detail-oriented Billing Analyst and team player with strong organizational skills; willing to work hard while utilizing outstanding interpersonal and decision-making skills. Proficient in NetSuite System. Has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Billing Analyst II
Oracle NetSuite
Makati
02.2016 - 08.2022
- Ensure Sales Orders meet mandatory criteria guidelines regarding discounting, up sells, renewals per accounting and billing policies.
- System Account provisioning of New Customer Sale, Renewals and Up-sells ordersSystem Account provisioning of New Customer Sale, Renewals and Up-sells orders .
- Ensure transaction billing calculation is accurate.
- Coordinate with Collections Team to address payment and credit applications.
- Coordinate with Revenue team to ensure revenue transaction posting is accurate and aligned with accounting policies.
- Performs Ad-hoc activities such as Sales Tax Adjustment Request, Customer Adjustment Request, Reinstatement and Transfer of payments.
- Deals with Internal Finance Queries and external customers queries.
- Performs Quality Audit within the team to ensure accuracy of processed orders every month.
Billing Coordinator
Baker & McKenzie Global Services Mla
Taguig
04.2011 - 01.2016
- Prepare invoices in accordance with Firm billing policies and guidelines which includes processing billing adjustments, bill narrative editing and generating draft bills, prebills and final copy of invoices, previously using the Elite Legal Billing Software and now SAP.
- Ensure that invoices prepared reflect a very high quality of output and is presentable in a format that is appropriate to be received by the clients of Baker & McKenzie.
- Maintain and update client billing information, instructions and requirements necessary in processing invoices.
- Prepare and generate reports as requested by the local office, Team Leader and/or Supervision.
- Liaise with the Billing Administrators, Secretaries and Partners (where appropriate) of Baker & McKenzie offices, with regard to billing instructions and requirements.
- Monitor incoming work assignments through emails to ensure that all assigned tasks are completed within the day or endorsed to the following shift (including special instructions) where necessary. It includes recording of task/bill details in the Work Flow Tool System and any other accomplishment reports as requested by the Team Leader and/or Supervisors.
- Perform other tasks required by the Team Leader and/or the Supervisors.
Data Analyst II
Sencor
Makati City
10.2007 - 03.2011
- Key data based on documents/hard copy in Multi-Edit, MS Word and Brief Editor using ASCII conversion & XML coding as specified by the client or its project instructions.
- Verifies data per word in Type Reader Professional and correct misspelled word(s), emphasis and punctuations
o Proof read data(s) for client’s instructions such as: deletion of unnecessary texts/words, insertion of missing data(s) and conversion of special characters based on project specifications. - Corrects all errors found during proofreading.
- Applies appropriate tags/codes based on project specifications.
- Browses the data to ensure its accurateness, complete capturing of data per page, correct tag sequence, proper placement of image, table, figures, graphs and footnotes.
- Validates data and correct all inconsistent or mismatched coding.
- Parses data to correct all errors generated by the parser.
- Spell checks data for erroneous words.
- Converts electronic files into an ASCII text and transfers data to the designated group path.
Outbound Call Center Agent
Sonva
Makati City
11.2006 - 02.2007
- Doing call outs.
- Verifying if the details we have in our system are still correct.
- Offering our products to prospective clients.
- Setting up for an appointment with the decision makers of our prospective clients (ex. President, VP, etc).
Data Encoder
Sonva
Makati City
04.2006 - 11.2006
- Verifying if the certain details of our prospective clients are already duplicated in our database.
- Encoding necessary company details of our prospective clients.
- Checking to ensure that the encoded data’s are accurate, with correct format and complete information (ex. with proper zip codes, etc.).
Data Encoder
HSBC
Pasig City
09.2005 - 02.2006
- Encode Personal Information and Contact Details of Current Customer and Prospective Customer applying for a credit card and/or 2nd card and/or Credit Card for Dependent in the system.
Local Outbound Call Center Agent
Telefonica Incorporated
Pasig City
04.2005 - 06.2005
- Doing call outs.
- Offering our products to prospective clients and existing clients (for renewal/additional dependents/2nd card).
- Getting their trust by creating a rapport with them.
- Convincing them to avail one from us and closing the deal.
Fast Food Cashier
Greenwhich Pizza Pasta
Pasig City
03.2002 - 06.2002
- Welcome customers and help determine their orders.
- Taking food and drink orders.
- Serving customers.
- Assembling and packing food orders in carry-out containers and bags.
- Taking payments for food orders and providing correct change.
- Tally money in the cash drawer at the beginning and end of each work shift.
Fast Food Cashie
Jollibee Foods Corporation
Makati City
03.2002 - 05.2002
- Taking food and drink orders.
- Serving customers.
- Assembling and packing food orders in carry-out containers and bags.
- Taking payments for food orders and providing correct change.
- Tally money in the cash drawer at the beginning and end of each work shift.
- Assisted counter staff in packing ready orders and distributing to customers.
- Resolved customer complaints independently or with aid of supervisor.
Education
Bachelor of Science - Computer Science
Jose Rizal University
Mandaluyong City 06.2001 - 03.2005
Skills
Invoicing and billing
undefinedTimeline
Billing Analyst II
Oracle NetSuite
02.2016 - 08.2022
Billing Coordinator
Baker & McKenzie Global Services Mla
04.2011 - 01.2016
Data Analyst II
Sencor
10.2007 - 03.2011
Outbound Call Center Agent
Sonva
11.2006 - 02.2007
Data Encoder
Sonva
04.2006 - 11.2006
Data Encoder
HSBC
09.2005 - 02.2006
Local Outbound Call Center Agent
Telefonica Incorporated
04.2005 - 06.2005
Fast Food Cashier
Greenwhich Pizza Pasta
03.2002 - 06.2002
Fast Food Cashie
Jollibee Foods Corporation
03.2002 - 05.2002
Bachelor of Science - Computer Science
Jose Rizal University
06.2001 - 03.2005
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