Ruby Ann Badillo
Content Moderator
Lipa City, Province of Batangas
Summary
Dynamic professional with a proven track record at TaskUs, excelling in content moderation and enhancing user experience. Skilled in content strategy development and active listening, I proactively identified harmful trends, improving platform safety. Recognized for fostering teamwork and delivering exceptional customer service, I am committed to driving positive outcomes in fast-paced environments.
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
8
8
years of professional experience
Work History
Content Moderator
TaskUs
Batangas City
06.2021 - 07.2025
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Team Supervisor
Philippine Statistics Authority
Lipa City
06.2020 - 12.2020
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
Survey Specialist
Survey Monster Inc
Tanauan City
02.2019 - 12.2019
- Designed targeted surveys tailored to client objectives, resulting in more relevant findings and recommendations.
- Enhanced survey response rates by implementing innovative outreach techniques and strategies.
- Presented research findings to stakeholders through clear, concise reports and presentations.
Customer Service Representative
Results Companies
Lipa City
04.2018 - 01.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Representative
Teletech - Robinsons Place Lipa
Lipa City
10.2017 - 01.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Alorica
Lipa City
05.2017 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration
Kolehiyo Ng Lungsod Ng Lipa
Lipa City, Philippines 04.2001 -
Skills
Content strategy development
Online research
Patience and tolerance
Customer service
Time management abilities
Problem-solving
Teamwork and collaboration
Active listening
Professionalism
Decision-making
Microsoft office
Time management
Effective communication
Task prioritization
Timeline
Content Moderator
TaskUs
06.2021 - 07.2025
Team Supervisor
Philippine Statistics Authority
06.2020 - 12.2020
Survey Specialist
Survey Monster Inc
02.2019 - 12.2019
Customer Service Representative
Results Companies
04.2018 - 01.2019
Customer Service Representative
Teletech - Robinsons Place Lipa
10.2017 - 01.2018
Customer Service Representative
Alorica
05.2017 - 09.2017
Bachelor of Science - Business Administration
Kolehiyo Ng Lungsod Ng Lipa
04.2001 -
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