Ruby Ann Ang
Virtual Assistant
Cainta, Province Of Rizal
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Virtual Assistant
Upwork
01.2022 - 06.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Directed dispatching, routing, and tracking of 22 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Promoted teamwork among colleagues by proactively assisting others when needed.
QUALITY ASSURANCE SPECIALIST
WNS Global Services
01.2016 - 10.2021
- Helps to ensure customer interactions are aligned with business goals.
- Aims to identify common customer issues, improve customer experience, and help standardize communication processes with customers.
CUSTOMER CARE TEAM REPRESENTATIVE
Telepreneur Corporation
04.2015 - 12.2015
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
SERVICE CREW
Golden Arches Development Corp
06.2013 - 04.2015
- Prepare and serve food, process customer payments, and provide customer service.
Education
Bachelor of Science - Computer Science
Taguig City University
05.2011 - 05.2015
Skills
Project Management
Timeline
Virtual Assistant
Upwork
01.2022 - 06.2025
QUALITY ASSURANCE SPECIALIST
WNS Global Services
01.2016 - 10.2021
CUSTOMER CARE TEAM REPRESENTATIVE
Telepreneur Corporation
04.2015 - 12.2015
SERVICE CREW
Golden Arches Development Corp
06.2013 - 04.2015
Bachelor of Science - Computer Science
Taguig City University
05.2011 - 05.2015
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