Ruby Rañoa
Tamaya Terrace 12408 15AV SW Edmonton
Summary
To secure a challenging position in a reputable organization. To expand my learnings, knowledge, skills and achieve excellence in the field of customer service
Overview
20
20
years of professional experience
Work History
Bar Wine Waitress
Silversea Cruiseline
05.2016 - 12.2017
- Company Overview: Part of the Royal Carribean Group of Companies
- Provide excellent wine and beverage service
- Tea time service on rotation basis
- Carry out Embarkation and debarkation duties
- Clean and maintain area and equipment according to USPH standards
- Undertake all other duties as requested by supervisor
- Part of the Royal Carribean Group of Companies
Bar Wine Waitress
Silversea Cruiseline
07.2010 - 02.2012
- Company Overview: Part of the Royal Carribean Group of Companies
- Provide excellent wine and beverage service
- Tea time service on rotation basis
- Carry out Embarkation and debarkation duties
- Clean and maintain area and equipment according to USPH standards
- Undertake all other duties as requested by supervisor
- Part of the Royal Carribean Group of Companies
Bar Wine Waitress
Silversea Cruiseline
08.2009 - 03.2010
- Company Overview: Part of the Royal Carribean Group of Companies
- Provide excellent wine and beverage service
- Tea time service on rotation basis
- Carry out Embarkation and debarkation duties
- Clean and maintain area and equipment according to USPH standards
- Undertake all other duties as requested by supervisor
- Part of the Royal Carribean Group of Companies
Assistant Waitress
Silversea Cruiseline
05.2007 - 12.2007
- Company Overview: Part of the Royal Carribean Group of Companies
- Responsible for setting up the restaurant, look after the necessary preparations before the start of the operations
- Assist waiter/waitress for the daily operations
- To provide food and beverage services to guests in a consistent manner with established outlet procedures
- Ensure that work stations are clean and well stock
- Part of the Royal Carribean Group of Companies
Assistant Waitress
Silversea Cruiseline
07.2006 - 03.2007
- Company Overview: Part of the Royal Carribean Group of Companies
- Responsible for setting up the restaurant, look after the necessary preparations before the start of the operations
- Assist waiter/waitress for the daily operations
- To provide food and beverage services to guests in a consistent manner with established outlet procedures
- Ensure that work stations are clean and well stock
- Part of the Royal Carribean Group of Companies
Assistant Waitress
HILTON DUBAI JUMEIRAH
04.2004 - 06.2006
- Company Overview: Assigned in BiCE Ristorante
- Winner: "What's on Awards" General Manager's Choice 2001 & 2002 "Grumpy Gourmet" Best Italian Restaurant 2002 & 2003 "What's On" General Manager's Recommendation Award 2003 & 2004
- Served in a formal dine in restaurant, table setting preparations, ensure that all guests are properly attended and that service given to the guests are excellent
- Assist waiter/waitress for the daily operations
- Study the menu and familiarize with the restaurant specialties as well as out -of stock items
- Present checks, receives payments and remits to the cashier
- Assigned in BiCE Ristorante
- Winner: "What's on Awards" General Manager's Choice 2001 & 2002 "Grumpy Gourmet" Best Italian Restaurant 2002 & 2003 "What's On" General Manager's Recommendation Award 2003 & 2004
Part-time Service Crew
Jollibee
03.1999 - 08.1999
- Company Overview: Jolibee Food Corporation is the leading fast food chain in the Philippines
- Jolibee Food Corporation is the leading fast food chain in the Philippines
Part-time Service Crew
Jollibee
06.1998 - 10.1998
- Company Overview: Jolibee Food Corporation is the leading fast food chain in the Philippines
- Jolibee Food Corporation is the leading fast food chain in the Philippines
Education
Bachelor of Science in Education major in Pre - School -
University of San Jose Recolletos - Cebu City Philippines
03.2004
Skills
- Safe Food Handling
- Menu Recommendations
- Order Accuracy
- Guest Relations Management
- Customer Service
- Sales Techniques
Accomplishments
• Chaine Des Rotisseurs August 19, 2004 & September 19, 2005/BiCE Italian Restaurant/ Hilton Dubai Jumeirah
• Hospitality Cup Winner (Won 10 times)
- It is a special recognition awarded to a team member who made an exceptional work performance and got the highest score in the Cruise Guest Satisfaction Survey and also received a $300 cash reward
- Hospitality Cup Winner
- M/V Silver Whisper Vovage 4130-4137
- Hospitality Cup Winner
- M/V Silver Whisper Voyage 4326-4333
- Hospitality Cup Winner
-M/V Silver Whisper Voyage 4307-4312
- Hospitality Cup Winner
-M/V Silver Shadow 1st Quarter 2015
- Hospitality Cup Winner
-M/V Silver Cloud Voyages 1921-1831
- Hospitality Cup Winner (2011)
- M/V Silver Whisper Voyage 4101-4108
- Hospitality Cup Winner (2014)
- M/V Silver Shadow 4th Quarter
- Hospitality Cup Winner (2015)
-M/V Silver Shadow Voyage 3528-3535
- Hospitality Cup Winner (2016)
-M/V Silver Shadow Voyage 3619-3630
- Hospitality Cup Winner (2016)
-M/V Silver Shadow Voyage 3600-3607
Timeline
Bar Wine Waitress
Silversea Cruiseline
05.2016 - 12.2017
Bar Wine Waitress
Silversea Cruiseline
07.2010 - 02.2012
Bar Wine Waitress
Silversea Cruiseline
08.2009 - 03.2010
Assistant Waitress
Silversea Cruiseline
05.2007 - 12.2007
Assistant Waitress
Silversea Cruiseline
07.2006 - 03.2007
Assistant Waitress
HILTON DUBAI JUMEIRAH
04.2004 - 06.2006
Part-time Service Crew
Jollibee
03.1999 - 08.1999
Part-time Service Crew
Jollibee
06.1998 - 10.1998
Bachelor of Science in Education major in Pre - School -
University of San Jose Recolletos - Cebu City Philippines
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