Summary
Overview
Work History
Education
Timeline
References

RUBY CRUZ

Malabon City

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Dinning Shift Manager

CAFÉ MARY GRACE
11.2015 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.

CASHIER

Army Navy Burger and Buritto
04.2013 - 03.2014

CASHIER

Chef Laudico’s all day breakfast café Inc.
07.2012 - 10.2012
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Greet customers entering establishments
  • Maintain clean and orderly checkout areas.

STAFF

Coldrock Ice Creamery
04.2010 - 02.2012
  • Greet customers as they arrive in the store and provide them with information about products and/or services
  • Respond to customers’ complaints and resolve their issues
  • Take payment in exchange of items sold.

INTERN

Mandarin Oriental Manila
03.2007 - 06.2007
  • Collect payments from customers
  • Enters and prepares the room for cleaning
  • Makes bed.

Education

Bachelor in Science in Hotel and Restaurant Management -

La Consolacion College Caloocan
06.2005 - 03.2009

Timeline

Dinning Shift Manager - CAFÉ MARY GRACE
11.2015 - Current
CASHIER - Army Navy Burger and Buritto
04.2013 - 03.2014
CASHIER - Chef Laudico’s all day breakfast café Inc.
07.2012 - 10.2012
STAFF - Coldrock Ice Creamery
04.2010 - 02.2012
INTERN - Mandarin Oriental Manila
03.2007 - 06.2007
La Consolacion College Caloocan - Bachelor in Science in Hotel and Restaurant Management,
06.2005 - 03.2009

References

  • Reonisa Esturas , Cafe Head at Cafe Mary Grace 09369177215
  • Robert Geoffrey L. Mendioal, Dinning Shift Manager at Cafe Mary Grace, 09761967145

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