RUBY ANTONIO PALAD
EXECUTIVE VIRTUAL ASSISTANT
Orani
Summary
Detail-oriented and highly adaptable Virtual Assistant with a proven track record of delivering exceptional remote administrative support, streamlining daily operations, and providing outstanding service in fast-paced environments. Performance-driven and skilled in managing a diverse range of administrative, promotional, and customer service functions, contributing to enhanced team productivity. Expertise in prioritizing tasks and multitasking effectively ensures that every need is met with precision and professionalism. Committed to seizing opportunities for business growth through diligent property monitoring, meticulous lead data organization, and efficient schedule maintenance.
Overview
10
10
years of professional experience
1
1
Language
Work History
Real Estate Administrative Assistant
MODUS Real Estate
11.2024 - 08.2025
- Maintained efficient office operations by handling errands and administrative functions.
- Coordinated leads management with CRM software to improve efficiency with prioritized prospects.
- Provide comprehensive administrative support to real estate agents and management.
- Manage client communications, scheduling, and document preparation.
- Maintain and update client databases to ensure accuracy and accessibility.
Tech and Sales Representative (Verizon Account)
Asurion Company
07.2024 - 11.2024
- Delivered technical support and sales assistance for Verizon customers.
- Resolved customer inquiries and provided product recommendations to enhance customer satisfaction.
Senior Executive Expert (Patient Registration Team
Cognizant
03.2021 - 07.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Supported Patients and Healthcare providers
Client Expert (ESPN, Disney Plus, T-Mobile Account
Sutherland Philippines
12.2019 - 02.2021
- Excellent communication skills, both verbal and written.
- Multi-tasking Job role
- assisting Customers via Email, Chat and Inbound call
Technical Expert (AT&T Uverse Account)
Alorica Philippines
07.2017 - 05.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- AT&T Uverse Account management
Customer Service Representative (Sprint Account)
FIS Global Solution Inc.
07.2017 - 05.2018
- Inbound / Outbound Call
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Sprint Account Management
Production Operator
Nissin Electronics With Career Power
02.2016 - 12.2016
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Operated machining equipment safely with team of operators.
- Maintained quality of product by checking labels, packaging and other factors.
Education
Associate of Hotel & Restaurant Management -
Saint Ignatius Technical Institute of Business And Arts Inc
01.2019
Skills
- Proficient written communication
- Customer Service & Client Support
- Remote administrative assistance
- Calendar management
- Data entry proficiency
- Real Estate Tools Management
TOOLS & PLATFORMS
- Nextiva
- Spreadsheet
- Gmail
- Calendar
- Microsoft Outlook, Excel, Word
- Project Tools (CRM, Asana, Skyslope, Paperless Pipeline, Frazer Flyer, 3CX, Availity, Health Insurance Tools, DrChrono etc)
Timeline
Real Estate Administrative Assistant
MODUS Real Estate
11.2024 - 08.2025
Tech and Sales Representative (Verizon Account)
Asurion Company
07.2024 - 11.2024
Senior Executive Expert (Patient Registration Team
Cognizant
03.2021 - 07.2024
Client Expert (ESPN, Disney Plus, T-Mobile Account
Sutherland Philippines
12.2019 - 02.2021
Technical Expert (AT&T Uverse Account)
Alorica Philippines
07.2017 - 05.2018
Customer Service Representative (Sprint Account)
FIS Global Solution Inc.
07.2017 - 05.2018
Production Operator
Nissin Electronics With Career Power
02.2016 - 12.2016
Associate of Hotel & Restaurant Management -
Saint Ignatius Technical Institute of Business And Arts Inc
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