Summary
Overview
Work History
Education
Skills
Traits And Qualifications
Timeline
Generic
LESLIE R. RUBIO

LESLIE R. RUBIO

San Pedro

Summary

Result - oriented Electrical engineering in the passion of operation and customer service support coordinator professional which provides excellent office management and administrative support. Possesses with strong background in managing client relationships and coordinating service delivery. Skilled in effective communication and multitasking to ensure smooth operations. Known for fostering teamwork, adapting to changing demands, and consistently achieving results. Proficient in CRM software, conflict resolution, and process improvement.

Overview

2026
2026
years of professional experience

Work History

Research and design Specialist - On The Job Training

Salinas Foods Incorporated
09.2021 - Current
  • Led development of an automation system to achieve in increase in operational efficiency.
  • Streamlined manufacturing processes and minimize cost of labor.

Customer Success Administrative Support Operations/ General Ops.

Flock Freight (UpWork)
03.2022 - 04.2024
  • Proactively handles customer/client queries and request.
  • Assist with the load rescheduling for the load planners.
  • Scrub in with Bi-weekly score card and presales with the managers to improve KPI.
  • Collect and audit documents for billing/invoice and rate con i.e BOL and POD.
  • Liaison of fulfillment Rep for load coverage and carriers verification to ensure compliance with legal regulations via active load board.
  • Manages manager task to maximize his/time during working hours.
  • Works on initiation of escalations and initiate creative solution.
  • Trace and track loads shipment for attain and maintain customers compliance.

Logistics Customer Coordinator

Mccollisters Global Inc.
  • Served as primary client liaison for coordinating transportation of high-value products via email.
  • Collaborated with operations planners and dispatchers to track and trace HVHR relocations.
  • Registered orders, printed tickets, and bills of lading while ensuring invoicing accuracy.
  • Resolved customer issues through effective decision-making and problem-solving strategies.
  • Communicated with shippers and receivers to schedule freight and confirm appointment dates.
  • Entered quotes, shipment details, and relevant data into internal systems for analysis.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Reduced response time to customer queries by streamlining internal processes.
  • Assisted customers with order placement and provided updates on delivery timelines.

Customer Service and Operation Support Specialist

Meiborg Brothers Inc.
04.2024 - 04.2025
  • Addressed customer and client queries effectively to enhance service delivery.
  • Coordinated load booking and rescheduling efforts with planners and administrative personnel.
  • Reviewed booking details and requests against job orders and invoice installations.
  • Collaborated with Executive and Director to monitor departmental task progress.
  • Managed executive calendar for scheduling appointments and meetings with clients.
  • Redirected, assigned, and submitted paperwork for executive signatures regarding new clients.
  • Initiated escalations and concerns to improve departmental visibility on issues.
  • Assisted in coordinating travel management for company-wide off-site meetings.
  • Track and trace shipment from end to end locations.
  • Updating portals and CRM ensuring information are up to date.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.

Education

Bachelor of Science - Electrical Engineering

Technological University of The Philippines
Manila, Metro Manila, Philippines
08-2022

Science, Technology, Engineering & Mathematics -

Liceo De San Pedro
San Pedro City, Laguna
06-2018

Skills

  • Microsoft Skills (word, excel, power point)
  • Auto-CAD 2D designs
  • DIALux
  • Renewable Energy and Installations
  • Turbo
  • AS400
  • Outlook
  • Ring central
  • Zoom
  • Google Suites
  • Active load boards
  • Slack
  • Front
  • Project44
  • Motive
  • Dialpad
  • TMS (Mercury Gate, Blujay, Blueyonder, Cloud TMS, Salesforce, RXO)
  • Basic Electrical Planning
  • Customer Service Support
  • Track and tracing shipment
  • Verbal and written communication
  • Scheduling and calendar management
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Deadline management
  • Schedule coordination
  • Logistics coordination

Traits And Qualifications

  • Fast learner and adaptable in dynamic situations
  • Willing to be trained
  • Persistent, ability to pay close attention to detail and hard working
  • Organized multi-tasking, service focus and can handle stress situations
  • Proactive, self-motivated with high energy, can work well and coordinate with co-workers.
  • Able to address and resolve ambiguity with strategic planning
  • Innovative driven, able to access and execute lead process improvement activity
  • Excellent in oral and written communication skills

Timeline

Customer Service and Operation Support Specialist

Meiborg Brothers Inc.
04.2024 - 04.2025

Customer Success Administrative Support Operations/ General Ops.

Flock Freight (UpWork)
03.2022 - 04.2024

Research and design Specialist - On The Job Training

Salinas Foods Incorporated
09.2021 - Current

Logistics Customer Coordinator

Mccollisters Global Inc.

Bachelor of Science - Electrical Engineering

Technological University of The Philippines

Science, Technology, Engineering & Mathematics -

Liceo De San Pedro

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LESLIE R. RUBIO