Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Applicant
References
Timeline
Generic

Rubelyn Moral

Mujar
Cainta Rizal,Rizal

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification
1
1
Language

Work History

Customer Service Representative

ResultsCX
09.2021 - 07.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Investigated and resolved customer inquiries and complaints quickly
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients

Customer Service Representative

SSG- Support Services Group
06.2023 - 03.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Responded to customer requests for products, services, and company information

Production Staff

Hizon Laboratories Inc.
09.2016 - 10.2017
  • Pack, weigh and label the medicines for shipment or storage
  • Making sure that the medicines are in good quality
  • Checking the quality of the packaging materials to make sure the brand and the expiration dates are readable
  • Identify and dispose of defective items
  • Making sure that the products will make it safely to their destinations.

Production Staff

Monde M.Y San Corporation
12.2015 - 5 2016
  • Coordinated with supervisors to address any challenges or concerns related to the production process promptly and effectively.
  • Upheld high cleanliness standards within the workspace by routinely organizing materials and cleaning up after shifts were completed
  • Completed daily production targets by diligently performing assigned tasks while minimizing errors or defects in output

Education

College, Diploma in Office Management Technology -

One Cainta College

Secondary - undefined

Caguiba National High School

Elementary - undefined

Caguiba Elementary School

Skills

Computer Literate

Good communication skills

Ability to work independently and as part of the team

Can do multitask

Fast Learner

Can work under pressure

Customer Service

Active Listening

Product Knowledge

Certification

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Personal Information

  • Age: 27
  • Place of Birth: Camalig, Albay
  • Height: 5'1
  • Citizenship: Filipino
  • Father's Name: Ruben Moral
  • Mother's Name: Irene Moral
  • Date of Birth: 09/14/96
  • Gender: Female
  • Marital Status: Single
  • Religion: Catholic

Applicant

Rubelyn Moral

References

  • Avegail Nasayao, 09384170084
  • Mary Joy Pacia, 09651486511
  • Carla Marie Danday, 09066160991
  • Nelcy Morales, 09563051024
  • Kynz Alyssa Penalba, 09984433672

Timeline

Customer Service Representative

SSG- Support Services Group
06.2023 - 03.2023

Customer Service Representative

ResultsCX
09.2021 - 07.2023

Production Staff

Hizon Laboratories Inc.
09.2016 - 10.2017

Production Staff

Monde M.Y San Corporation
12.2015 - 5 2016

College, Diploma in Office Management Technology -

One Cainta College

Secondary - undefined

Caguiba National High School

Elementary - undefined

Caguiba Elementary School

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