Salesforce
Ryan Jester Pamularco
Salesforce Consultant
Summary
Accomplished Salesforce Consultant with a proven track record at World Fuel Services, enhancing client satisfaction and efficiency through expert Salesforce automation and configuration. Skilled in Agile Methodology and fostering team growth, I significantly streamline processes and mentor teams towards achieving strategic goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Salesforce Consultant
World Fuel Services
07.2021 - Current
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
- Conducted thorough analysis of client requirements, translating them into actionable plans for successful Salesforce integration.
- Streamlined business processes for clients with efficient Salesforce configurations and customizations.
- Assist teammates by providing guidance on tasks and troubleshooting when they face challenges.
- Partner with Business Analysts to assess the feasibility of user requests and recommend practical solutions.
Salesforce Subject Matter Expert
Cognizant Technology Solutions, CTS
01.2019 - 07.2021
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Assist and Guide Support Engineers to ensure that they can provide Fix/Resolution to Client Issues.
- Collaborate with Senior Support Team to fix High-Level and Product-Level Issues.
- Ensure that the Support Team is well trained and knowledgeable of the current features and product of Salesforce.
Salesforce Support Engineer
Cognizant Technology Solutions, CTS
09.2017 - 01.2019
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Collaborate with Internal SME to resolve High Level Issues.
Education
Bachelor of Science - Information Technology
04.2001 -
Skills
Salesforce Administration
Certification
Salesforce Certified Administrator
Software
Copado
Snowflake
Microsoft Office
Timeline
Salesforce Consultant - World Fuel Services
07.2021 - Current
Salesforce Subject Matter Expert - Cognizant Technology Solutions, CTS
01.2019 - 07.2021
Salesforce Certified Platform App Builder
03-2018
Salesforce Certified Administrator
11-2017
Salesforce Certified Advanced Administrator
11-2017
Salesforce Support Engineer - Cognizant Technology Solutions, CTS
09.2017 - 01.2019
Polytechnic University of The Philippines - Bachelor of Science, Information Technology
04.2001 -
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