Rozzenn Rex Acedillo

Handled inbound calls and email management, scheduled and dispatched jobs using Housecall Pro, and sent invoices to clients. Led team meetings, resolved disputes, and maintained clear customer communication. Oversaw team performance, managed leads through GoHighLevel, and ensured smooth daily operations to support business growth and client satisfaction.

I was responsible for managing invention projects from initial concept to licensing outreach. Oversaw the creation of key deliverables including 3D renderings, logos, sales sheets, articles, and websites. Acted as the main point of contact for clients, providing progress updates and ensuring project alignment with their vision. Collaborated with creative teams and reported directly to the company owner to ensure timely and high-quality outcomes.

I supported the daily operations of a real estate investment team by managing social media content design and scheduling, tracking real estate agents’ call and handling times to monitor performance, and assisting with transaction coordination by completing and organizing paperwork during home sales. I also played a key role in lead generation through online research and outreach, ensuring a steady flow of qualified prospects. My role combined administrative efficiency, marketing support, and process coordination to help streamline business operations and improve team productivity.

I provided vital administrative support to a licensed podiatrist, contributing to the smooth operation of the clinic, and the delivery of quality patient care. My key responsibilities included reaching out to various hospice facilities to identify potential patients needing podiatric treatment, handling a high volume of inbound calls, and managing incoming faxes. I was responsible for scheduling patient appointments, coordinating with hospice facilities, and caregivers to ensure timely visits. I also maintained and updated patient records accurately within the Electronic Medical Records (EMR) system, ensuring compliance with healthcare documentation standards, and privacy regulations. This role required strong communication, organization, and multitasking skills to manage a fast-paced healthcare environment effectively.

Manages day-to-day operations of short-term rental properties on Airbnb and Vrbo. Responsibilities include guest communication, calendar and booking management, coordinating cleanings and maintenance, ensuring high guest satisfaction, and optimizing occupancy and revenue. Also responsible for generating leads and referrals of the cleaning company, helping to expand its client base through networking and marketing efforts tied to property management activities.

I managed shipment bookings and receipts through Loadsmart and Uber Freight, handled customer onboarding and invoicing via QuickBooks while resolving payment discrepancies, and prepared weekly auction reports. I oversaw email management, monitored CCTV for two stores, tracked sales and inventory of bin stores and received truckloads, and managed social media presence including creating Facebook ads.

I successfully managed a team of 25 customer service representatives, ensuring consistent achievement of key performance indicators and quality standards. Within three months of promotion, I was awarded Top Team Lead for my leadership and results. I handled escalated calls typically managed by supervisors, conducted quality assurance reviews with actionable feedback, managed attendance and leave approvals for payroll accuracy, and fostered a high-performance team environment focused on customer satisfaction and continuous improvement.

As a multi-awarded Customer Service Representative, recognized for excellence in Top CSR, Top QA, Top AHT, Top Sales, and Top Reliability, I expertly managed high volumes of inbound and outbound calls addressing diverse customer needs across sales, cancellations, retention, billing, and technical support. My role involved delivering exceptional service through effective problem-solving, clear communication, and a strong customer-first approach, consistently achieving key performance metrics while maintaining high customer satisfaction and loyalty.