Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Rozzel Butlig Ayuban

Rozzel Butlig Ayuban

Guest Services Professional
Alicia

Summary

A highly skilled and experienced professional with a background in tourism management, sales, customer service, and administrative roles. Proven expertise in sales strategies, negotiation, problem-solving, and time management. Adept at working in fast-paced environments and delivering excellent service in hospitality, retail, and government sectors.

Overview

11
11
years of professional experience
13
13
years of post-secondary education
3
3
Languages

Work History

Teller

MV. Sto. Niño Fastboat
06.2024 - Current
  • Processed passenger ticket sales, reservations, and cancellations efficiently at the terminal counter while ensuring accuracy in transactions.
  • Provided excellent customer service by assisting passengers with fare inquiries, trip schedules, and boarding procedures.
  • Handled cash, credit/debit card payments, and issued receipts while maintaining proper accounting of daily sales.
  • Verified passenger identification and travel documents for compliance with company and maritime safety regulations.
  • Assisted in passenger boarding by coordinating with dock personnel to ensure orderly and timely departures.
  • Maintained an organized and clean ticketing booth, ensuring all necessary supplies and promotional materials were stocked.
  • Addressed and resolved customer complaints or concerns professionally, escalating issues to supervisors when necessary.
  • Prepared and submitted daily sales reports, including cash reconciliation and ticket inventory updates.
  • Assisted in promoting special fares, discounts, and loyalty programs to enhance passenger engagement and sales.
  • Ensured compliance with company policies, safety regulations, and data privacy laws in all transactions.
  • Collaborated with crew members and terminal staff to ensure smooth operations and passenger satisfaction.

Field Enumerator

Philippine Statistics Authority
03.2023 - 05.2024
  • Conducted household and establishment surveys by visiting assigned areas to collect accurate demographic, economic, and social data.
  • Interviewed respondents using standardized questionnaires while ensuring confidentiality and ethical data collection practices.
  • Verified and encoded collected data into tablets or paper forms with high precision to maintain data integrity.
  • Explained survey objectives clearly to respondents to gain cooperation and ensure reliable responses.
  • Traveled extensively within assigned areas (urban/rural), sometimes in challenging conditions, to meet survey deadlines.
  • Collaborated with team leaders and supervisors to resolve discrepancies and clarify survey guidelines.
  • Maintained detailed records of completed interviews, refusals, and unreachable respondents for reporting purposes.
  • Assisted in pre-testing survey tools and provided feedback to improve question clarity and data quality.
  • Adhered strictly to PSA protocols, including data privacy laws (RA 10173) and survey methodologies.
  • Submitted daily/weekly progress reports to supervisors, including challenges faced and recommendations.
  • Participated in training sessions to stay updated on new survey techniques, tools, and government policies.
  • Used GPS devices and maps to locate sampled households/establishments efficiently.

Front Desk Receptionist

Sea Pearl of Alona Resort
07.2021 - 03.2023
  • Served as the first point of contact for guests, providing a warm and professional welcome upon arrival and during check-in/check-out processes.
  • Managed reservations, cancellations, and room assignments efficiently using resort property management software (PMS) to optimize occupancy.
  • Responded promptly to guest inquiries, requests, and complaints via phone, email, and in-person, ensuring high satisfaction and swift resolution.
  • Processed payments, issued invoices, and handled cash transactions accurately while maintaining secure financial records.
  • Provided detailed information about resort amenities, dining options, recreational activities, and local attractions to enhance guest experiences.
  • Coordinated with housekeeping, maintenance, and concierge teams to ensure timely room readiness and seamless guest services.
  • Assisted in organizing special guest arrangements, including spa bookings, tours, transportation, and event reservations.
  • Maintained a tidy and organized front desk area, ensuring brochures, keys, and supplies were well-stocked and accessible.
  • Updated and managed guest databases, ensuring confidentiality and compliance with data protection policies.
  • Supported administrative tasks such as filing, report generation, and shift handover documentation for smooth operations.
  • Enforced resort policies, including safety protocols and emergency procedures, to ensure a secure environment for guests and staff.
  • Trained and mentored new front desk staff on resort standards, software use, and customer service best practices.
  • Assisted in managing overbookings and walk-in guests by coordinating alternative accommodations when necessary.

Area Coordinator

Save 'N Earn Wireless
01.2019 - 06.2021
  • Oversaw daily operations of multiple Save 'N Earn retail branches, ensuring compliance with company policies and procedures.
  • Monitored sales performance, inventory levels, and customer service standards across assigned locations to maximize efficiency and profitability.
  • Conducted regular store visits to assess operations, identify areas for improvement, and implement corrective actions.
  • Trained, coached, and supervised store managers and staff to enhance productivity, customer service, and adherence to company standards.
  • Developed and executed sales strategies, promotions, and merchandising plans to drive revenue growth and customer engagement.
  • Coordinated with suppliers and logistics teams to ensure timely stock replenishment and minimize out-of-stock situations.
  • Prepared and analyzed sales reports, financial statements, and operational metrics to track performance and guide business decisions.
  • Resolved escalated customer complaints and operational issues to maintain brand reputation and customer satisfaction.
  • Ensured stores complied with health, safety, and sanitation regulations, including proper handling of perishable goods.
  • Managed budgets, controlled operational costs, and optimized resource allocation to improve profitability.
  • Facilitated communication between head office and store teams, ensuring alignment with company goals and initiatives.
  • Organized staff meetings, training sessions, and performance evaluations to foster team development and accountability.
  • Implemented loss prevention strategies to reduce shrinkage and minimize financial losses.

Customer Assistant

SM Hypermarket
01.2017 - 12.2018
  • Provided friendly, efficient, and professional customer service to shoppers, addressing inquiries and resolving concerns promptly.
  • Assisted customers in locating products, checking prices, and making purchasing decisions to enhance their shopping experience.
  • Operated cash registers, processed payments (cash, card, mobile), issued receipts, and handled returns/exchanges accurately.
  • Maintained clean and organized checkout areas, restocked shopping baskets, and ensured shelves were well-arranged for easy access.
  • Monitored inventory levels, reported stock shortages, and assisted in restocking shelves to maintain product availability.
  • Promoted store promotions, discounts, and loyalty programs to customers to drive sales and improve customer engagement.
  • Handled customer complaints with patience and professionalism, escalating issues to supervisors when necessary.
  • Assisted in loss prevention by monitoring suspicious activities and adhering to store security protocols.
  • Supported store opening and closing procedures, including cash reconciliation and preparing daily sales reports.
  • Collaborated with team members and other departments to ensure smooth store operations and excellent service delivery.
  • Followed hygiene and safety standards, including proper handling of perishable goods and maintaining a clean work environment.
  • Trained new staff on store policies, POS systems, and customer service best practices.

Front Desk Officer

Momo Beach House Resort
01.2014 - 12.2016
  • Greeted guests warmly upon arrival, ensuring a positive first impression of the resort, and efficiently managed check-ins and check-outs.
  • Handled guest inquiries, requests, and complaints professionally, providing prompt resolutions to enhance guest satisfaction.
  • Managed reservations, cancellations, and room assignments using property management systems (PMS) to optimize occupancy and revenue.
  • Processed payments, issued invoices, and maintained accurate billing records while adhering to resort financial policies.
  • Provided detailed information about resort amenities, services, local attractions, and activities to enhance guest experience.
  • Coordinated with housekeeping, maintenance, and other departments to ensure seamless guest service and room readiness.
  • Assisted in organizing special guest requests, including room upgrades, event bookings, and transportation arrangements.
  • Maintained a clean, organized front desk area and ensured all necessary supplies were stocked for operational efficiency.
  • Handled administrative tasks such as filing, data entry, and preparing daily reports for management review.
  • Enforced resort policies, including safety protocols, to ensure a secure and comfortable environment for guests and staff.
  • Trained and mentored new front desk staff, ensuring adherence to service standards and operational procedures.
  • Assisted in managing overbooking and walk-in guests by coordinating with nearby properties when necessary.
  • Maintained confidentiality of guest information and resort operations in compliance with data protection regulations.

Education

Bachelor of Science - Tourism And Hospitality Management

Holy Name University
Tagbilaran, Bohol, Philippines
04.2010 - 01.2014

High School Diploma -

Alicia Technical High School
Alicia, Province Of Bohol
04.2006 - 01.2010

Elementary -

Alicia Central Elementary School
Alicia, Province Of Bohol
04.2000 - 01.2006

Skills

Advanced Customer Service

Technical & Systems Proficiency

Sales & Revenue Optimization

Compliance & Safety

Conflict resolution techniques

Transaction processing accuracy

Professionalism and courtesy

Rapid data entry skills

Sales expertise

Cash counting

Regulatory compliance

Personal Information

  • Age: 31
  • Citizenship: Filipino
  • Date of Birth: 11/03/93
  • Marital Status: Single
  • Religion: Catholic

Timeline

Teller

MV. Sto. Niño Fastboat
06.2024 - Current

Field Enumerator

Philippine Statistics Authority
03.2023 - 05.2024

Front Desk Receptionist

Sea Pearl of Alona Resort
07.2021 - 03.2023

Area Coordinator

Save 'N Earn Wireless
01.2019 - 06.2021

Customer Assistant

SM Hypermarket
01.2017 - 12.2018

Front Desk Officer

Momo Beach House Resort
01.2014 - 12.2016

Bachelor of Science - Tourism And Hospitality Management

Holy Name University
04.2010 - 01.2014

High School Diploma -

Alicia Technical High School
04.2006 - 01.2010

Elementary -

Alicia Central Elementary School
04.2000 - 01.2006

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Rozzel Butlig AyubanGuest Services Professional