Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rozel Villahermosa Milan

Rozel Villahermosa Milan

Customer Service Representative
Baliwagan Balamban, Province Of Cebu

Summary

Customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Soundboard Specialist

E-Innovative Solutions
07.2025 - 10.2025
  • Managed automated outbound call campaign and prerecorded messaging for non-voice account, ensuring accurate delivery and timing.
  • Maintained detailed logs of campaign outcomes and assisted in optimizing scripts to improve engagement and response rates.

Customer Service Representative

Sagility Philippines
06.2022 - 03.2025
  • Handled inbound calls from healthcare providers to verify patient eligibility, benefits and claim status, delivering accurate information and professional support.
  • Documented case details, resolved inquiries, and escalated complex claims to specialized teams to ensure timely resolution and reduce repeat contacts.

Store Cashier

Puregold
01.2020 - 12.2021
  • Maintained accurate cash register balances through diligent cash handling and reporting.
  • Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.

Store Cashier

Super 8 Grocery Warehouse
09.2018 - 01.2020
  • Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
  • Processed customer transactions efficiently using point-of-sale systems.

Education

BEED - 2nd Year College Undergraduate

Cebu Technological University
Cebu City, Province Of Cebu, Philippines
04.2001 -

High School Graduate -

Abellana National High School
Cebu City, Province Of Cebu, Philippines
03-2001

Elementary -

Bulacao Community School
Cebu City, Province Of Cebu, Philippines
03-1997

Skills

Committed team member

Focused on productivity

Commitment to continuous learning

Client relationship building

Proficient in problem resolution

Timeline

Soundboard Specialist

E-Innovative Solutions
07.2025 - 10.2025

Customer Service Representative

Sagility Philippines
06.2022 - 03.2025

Store Cashier

Puregold
01.2020 - 12.2021

Store Cashier

Super 8 Grocery Warehouse
09.2018 - 01.2020

BEED - 2nd Year College Undergraduate

Cebu Technological University
04.2001 -

High School Graduate -

Abellana National High School

Elementary -

Bulacao Community School
Rozel Villahermosa MilanCustomer Service Representative