Roy Roger Tabbilos CLSSWB
Aquisition Sales Manager Asia Pacific Region
Las Pinas
Summary
Acquisitions/Sales Manager of Customer Success Asia Pacific Region at CNX I am a technically efficient, detail-oriented individual with 18 years of experience in competitive industries, combining analytical and administrative skills with business wisdom to positively contribute to organizations and increasing profitability. Attributing cross-functional expertise in customer support and new business development proves my reliability and adaptability to changing and challenging environments; thus, seeking my next challenge that will allow me to utilize my skills to my full potential would mean career growth particularly in the following areas: Administrative, Management, Human Resources, Marketing, Personnel Training, Customer Service, Sales, Customer Success, Recruitment
Overview
18
18
years of professional experience
Work History
Experience Acquisition Sales Manager
05.2023 - Current
- Establish a vision and plan to guide your long-term approach to net new logo pipeline generation
- Consistently deliver ARR revenue targets to support 40%+ YOY growth – dedication to the number and to deadlines
- Develop and execute sales strategies and tactics to generate pipelines, drive sales opportunities and deliver repeatable and predictable bookings
- Land, adopt, expand, and deepen sales opportunities with Enterprise accounts in your Region
- Explore the full spectrum of relationships and business possibilities across the client’s entire org chart
- Become known as a thought-leader in Okta’s platform
- Expand relationships and orchestrate complex deals across more diverse business stakeholders
- Embrace Okta’s #1 core value to always love our customers
- Holistically embrace, access, and utilize the channel/alliances to identify and open new, uncharted opportunities
- Work as a team for the most efficient use and deployment of resources
- Provide timely and insightful input back to other corporate functions
- Position Okta at both the functional and “business value” level with target stakeholders
- Champion Okta to prospective clients at sales presentations, site visits and product demonstrations
- Build effective working partnerships with your Okta colleagues (channel partners, solutions engineering, business value management, customer first and many more globally) with humility and enthusiasm.
Operations Supervisor
Valor Global
11.2022 - 05.2023
- Responsible for leading and managing a team to meet KPIs, identifying coaching opportunities, and implementing process improvements
- Foster a positive work environment, resolve conflicts, and support the team in achieving goals.
Manager of Customer Success
Streamlined Communications
05.2020 - 09.2022
- Connect conference calls via various conference platforms
- Manage Webcast conferences
- Provide live operator assistance during the conference call
- Answer customer service line calls
- Respond to customer service emails
- Create new customer profiles via various conference portals (implementations) Secondary Responsibilities
- Provide reporting to customers after conference call (Post Conference Report)
- Ensure all conference collateral is provided to customers in a timely manner
- Assist with training requirements Respond to ad-hoc requests for management
- Manage the renewal planning and execution of a contract
- Understanding contracts terms and renewing contracts
- Send a renewal notice 90 days before the contract ends date
- Forecast renewal based on client’s usage of service.
Business Development Manager
Witolio
12.2019 - 05.2020
- We are a global company that provides the perfect business solutions for diverse industries globally
- With more than a 100 years of shared management experience, we understand the importance of your business and how we can partner to achieve your goals
- Witolio gives your business the edge – quality, customer-centric outsourcing, 365 days a year
- Our goal is to find the best solution for your outsourcing needs with business programs tailored-fit for you
- HOW CAN WE HELP YOU?
- One stop-shop business solutions program that caters to your A-Z business needs
- Prime Business Solutions program perfect for start-ups and small to medium size businesses
- Dedicated Specialists and Managers to handle your business
- 7/24/365 Coverage with Quality and cost-effective Services
Senior Customer Care
Professional, American Express
07.2018 - 10.2019
- Deliver Extraordinary Customer Care by responding to questions concerning Card Member Accounts at Corporation level
- Ability to Comprehend & Respond to all card member queries with Immediate Resolution (Real Time) to ensure Customer Satisfaction, adaptable & Customer Centric approach to situations to deliver Superior Service, Grow & nurture Customer Relationship on each & every call, Adherence to Quality & Compliance Guidelines, Personalization/ Empathy in Communication
- Ability to recognize tone & mood of customer through verbal communication.
Senior Payroll Analyst
ADP
09.2016 - 07.2018
- Responsible for assisting the payroll manager with timely and accurate processing of the Bi- Weekly Payroll for all U.S
- Employees and certain Ex-U.S
- Employees while maintain the internal controls that have been established around timecard and payroll processing
- Responsible for capturing activities of workers engaged in recording hours of work, processing time records, compiling payroll statistics, maintaining payroll control records, and calculating payrolls
- Responsible in filing for W2 and W4 Taxes for fortune 500 companies in the U.S.
Team Manager
Arvato
03.2015 - 05.2016
- Single point of contact that is responsible for the day-to-day management of selected License Transactions
- Review each requirement, coordinates the individual License Team and manages performance against the project plan and goals
- Facilitate project update meetings and proactively correct any issues and concerns
- Maintain the set of transaction deliverables
- Monitor and Renew Licenses on a weekly, monthly and quarterly basis.
Sales Supervisor
Donna Karan New
Dubai
02.2013 - 01.2014
- Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members
- Coach team members on their performance on a regular basis and write and deliver bi-annual performance appraisal
- Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement
- Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.)
- Through coaching, ensures Sales Rep metrics are achieved, i.e., Schedule Adherence, Attendance
- Able to take end-to-end ownership of employee issues that require liaison with others
- Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution
- Demonstrate teamwork by supporting and assisting other Team Leaders as necessary
- Effectively use business standard oral and written communication skills daily
- Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements.
Technical Support Supervisor
Sitel Digital Services
12.2010 - 01.2013
- Handled 54 agents in a team that supports HP Printers
- Monitors and provides coaching sessions with Agents to reach the sales goals set by the management
- Participated in weekly/bi-monthly client calibrations, meetings, and presentations
- Organize team huddle and team building activity to make sure that the team is united and to know what and how they’ll reach the goals set for the team
- Responsibilities include overall team performance management, client relations management, and workforce productivity management
- Supervised a pool of trainers to ensure training delivery effects
- Supervised a pool of newly promoted Team Leaders to effectively deliver their tasks
- Overall, in charge of the program’s Quality performance, including root cause analysis, action planning, and project implementation
- Overall, in charge of Training Needs Analysis Reports done every quarter
- Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.)
- Through coaching, ensures Agent metrics are achieved, i.e., PTV, Schedule Adherence, and Attendance.
Customer Service Team Lead
Sutherland Global Service Limited
10.2007 - 12.2010
- Months)
- As an agent for the Resolutions Department that handles Disputes and Resolutions for a case
- Accepts transfer calls from front-line agents who have already verified a caller/customer that is inquiring about the dispute that they’ve filed for a certain transaction
- Coach team members on their performance on a regular basis and write and deliver bi-annual performance appraisals
- Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.)
- Through coaching, ensures Agent metrics are achieved, i.e., PTV, Schedule Adherence, and Attendance
- Able to take end-to-end ownership of employee issues that require liaison with others
- Use and promote Company recognition programs and understand the direct correlation between recognition and retention
- Meet or exceed all deadlines for reporting
- Demonstrate skills at analyzing trends and assisting in creating action plans that determine a solution
- Demonstrate teamwork by supporting and assisting other Team Leaders as necessary
- Effectively use business-standard oral and written communication skills daily
- Using developed communication skills by participating in recruiting efforts, attending calibration sessions, participating in conference calls, etc.
Human Resources Recruiter
12.2005 - 09.2007
- Responsible for teaching English literature, rhetoric, and grammar to freshman and sophomore Korean Students
- Worked with students for whom English is a second language, teaching classes and coordinating field trips and lab activities to promote fluency in the use of English in writing and reading it.
recruiter
12.2005 - 01.2006
- Of the EMPLOYMENT RESOURCE CENTER
- Entertains walk-in applicants who want to find the job that is suitable for them, as an instructor in English proficiency class and making a good presentation in career workshop which is done all in English
- Conducts CAREER WORKSHOP and taught ENGLISH PROFICIENCY
- Seven months of full-time service, supervisory and teaching experience as a volunteer for a non- profit religious organization
- Monitored and evaluated the work progress of team members
- Resolved conflicts between work teams and developed relationships with community leaders
- Also contacted a large network of people to share information and presentations with.
Education
BS - Nursing, Nursing
Virgen Milagrosa University
01.2001 - 1 2005
BS - Nursing, Pre-Nursing Studies
Virgen Milagrosa University
01.2001 - 1 2005
Licenses & Certifications Certified Transaction Specialist - ADP Certified Personal Banker (CPB) - American Express Lean Six Sigma White Belt Certification - International society of Six Sigma Professionals Okta Certified Professional - Okta - undefined
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Skills
Business Process Outsourcing (BPO)Customer Relationship Management (CRM)TelecommunicationsCustomer ServiceMicrosoft OfficeMicrosoft ExcelMicrosoft WordManufacturing Process ImprovementTeamworkAnalysisRoy Roger Tabbilos, CLSSWB - page 1
Business development and planning
Order management
Business development and planning
Strategic account development
Sales processes
Sales expertise
Positive and upbeat
Coaching and mentoring
Verbal and written communication
Time management
Sales Reporting
Accomplished manager
Systems and software programs
Territory Management
Goals and performance
Sales operation
Operations
Relationship building
B to B sales
Database Management
New Business Development
Staff Management
Timeline
Experience Acquisition Sales Manager
05.2023 - Current
Operations Supervisor
Valor Global
11.2022 - 05.2023
Manager of Customer Success
Streamlined Communications
05.2020 - 09.2022
Business Development Manager
Witolio
12.2019 - 05.2020
Senior Customer Care
Professional, American Express
07.2018 - 10.2019
Senior Payroll Analyst
ADP
09.2016 - 07.2018
Team Manager
Arvato
03.2015 - 05.2016
Sales Supervisor
Donna Karan New
02.2013 - 01.2014
Technical Support Supervisor
Sitel Digital Services
12.2010 - 01.2013
Customer Service Team Lead
Sutherland Global Service Limited
10.2007 - 12.2010
Human Resources Recruiter
12.2005 - 09.2007
recruiter
12.2005 - 01.2006
BS - Nursing, Nursing
Virgen Milagrosa University
01.2001 - 1 2005
BS - Nursing, Pre-Nursing Studies
Virgen Milagrosa University
01.2001 - 1 2005