Roy P. Robin Jr
Senior Technical Consultant
Meycauayan
Summary
Enthusiastic Technical Consultant polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
11
11
years of professional experience
28
28
years of post-secondary education
Work History
TECHNICAL CONSULTANT
CALIBR8 SYSTEMS INC.
Pasig
12.2016 - Current
- Investigated system issues and implemented resolutions to reduce downtime
- Collaborated with stakeholders to transform client requirements into turnkey solutions
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
- Trained end-users on new systems, fostering smooth adoption process and empowering users to maximize potential of new technologies
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management
- Re-engineered existing computer systems to promote ease-of-use and improve system security
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Acted as team leader in group projects, delegating tasks and providing feedback
- Identified issues, analyzed information and provided solutions to problems
- Improved systems with addition of new features and infrastructure
- Worked effectively in fast-paced environments.
IT STAFF
The Medical City (TMC)
Pasig
01.2014 - 12.2016
- Installed, modified, and repaired software and hardware to resolve technical issues
- Delivered high-quality technical support to clients, promptly addressing concerns and ensuring satisfaction with implemented solutions
- Serve as first contact with customers who need technical assistance via remote or phone
- Perform troubleshooting using different diagnostic techniques
- Provide quick resolution and excellent customer service
- Monitor and maintain computer systems and networks
- Keep record of problems and their resolution
- Install, configure and upgrade PC software and operating systems
- Paid attention to detail while completing assignments
- Developed and maintained courteous and effective working relationships.
- Led integration efforts, seamlessly merging new technologies into existing systems for enhanced functionality
CUSTOMER SERVICE REPRESENTATIVE
IPlus Intelligent Network Inc.
Makati
10.2013 - 03.2014
- Serve as first contact by customers who need network assistance via phone
- Perform troubleshooting using different diagnostic techniques for network
- Keep records of customer interactions, process customer accounts and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
- Investigated and resolved customer inquiries and complaints quickly
Education
Bachelor of Science in Information Technology - Database Administration
Colegio De San Juan De Letran - Manila
Manila, Metro Manila, Philippines 03.2008 - 03.2024
High School Diploma -
Montesorri De Sto. Nino of Meycauayan
Meycauayan, Province Of Bulacan, Philippines 01.1995 - 03.2007
Skills
- Cisco Server
- Dell Server
- Gateway Server
- Waterfall Server
- Knowledgeable in Windows 7, 8, 10
- Knowledgeable in Windows Server 2008/2012 R2/2016
- Knowledgeable in MS Office applications
- CyberSecurity appliance Deployment: Waterfall Rx & Tx Nodes
- Knowledgeable in Hyper-VM
- Knowledgeable in VMWare
- OSIsoft PI Suite (PI DA – single & collective, PI AF, PI Vision, and PI Datalink; PI Interfaces & Connector for OPC DA, HDA & UA, UFL, Modbus, DNP3, PItoPI; PI Integrator for Business Analytics)
- SISCO AX-S4 ICCP via OPC
- OPC Matrikon
- Effective Communication
- Team Working
- Time Management
- Motivation
- Interpersonal Skills
- Client Relations
Certifications Training Workshops
- 2011, Microsoft Certified Technology Specialist, SQL Server 2008, Database Development
- 2011, Microsoft Certified Technology Specialist, SQL Server 2008, Implementation and Maintenance
- 2012, Microsoft Certified IT Professional: Database Administrator 2008
- 2019, AWS – Cloud Computing Services
- 2019, Cisco hyperflex Introduction Workshop
- 2019, Nutanix Hyperconverge Solutions
- 2020, OSIsoft: OSIsoft Basics
- 2020, OSIsoft: Partner Business Training
- 2020, OSIsoft: Configuring a Simple OSIsoft
- 2020, OSIsoft: Configuring Pi Data Archive Security
- 2020, OSIsoft: Building Asset Hierarchies with PI AF
- 2020, OSIsoft: Implementing OSIsoft High Availability
- 2020, OSIsoft: Visualizing OSIsoft Data with PI Vision
- 2020, OSIsoft: PI Vision Installation and Migration from PI Processbook
- 2024, Aveva: CSI AVEVA PI Installation Specialist Exam
- 2024, Aveva: CSI AVEVA PI Infrastructure Specialist Exam
Calibr8 Systems Roles
- Maynilad Water Services, Technical Support Engineer - PI Manual Logger Deployment, FieldMOUS to Netbase Integration, WMD Phase 2, LMTP1 to FieldMOUS Integration, DSO4 FieldMOUS to WSO Datamart Integration, Utilicore to FieldMOUS Integration, AWS Harvest to FieldMOUS Integration
- Coral Bay Nickel Corporation, Technical Support Engineer - PI Manual Logger Deployment
- Eagle Cement Corporation, Technical Support Engineer - PI System for Emission Monitoring System
- San Miguel Corporation, Technical Support Engineer - Integration of Battery Energy Storage System (BESS) to PI System
- GNPower Mariveles Energy Center Ltd. Co., Technical Support Engineer – PI System and Waterfall Security
- GNPower Kauswagan Ltd. Co., Technical Support Engineer – PI System and Waterfall Security
- South Luzon Thermal Energy Corporation, Technical Support Engineer - PI System and Waterfall Security
- Taganito Mining Corporation, Technical Support Engineer - PI Interface Failover Deployment
Personal Email
rjrobinjr@gmail.com
Personal Information
- Age: 33 years old
- Date of Birth: 12/02/90
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
References
- Ed Santos, Service Delivery manager, Calibr8 Systems Inc., +63 917 7102934
- Gello Bantug, Business Manager, Calibr8 Systems Inc., +63 917 7099873
Timeline
TECHNICAL CONSULTANT
CALIBR8 SYSTEMS INC.
12.2016 - Current
IT STAFF
The Medical City (TMC)
01.2014 - 12.2016
CUSTOMER SERVICE REPRESENTATIVE
IPlus Intelligent Network Inc.
10.2013 - 03.2014
Bachelor of Science in Information Technology - Database Administration
Colegio De San Juan De Letran - Manila
03.2008 - 03.2024
High School Diploma -
Montesorri De Sto. Nino of Meycauayan
01.1995 - 03.2007
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