Roy, Jr. Delos Reyes Villegas
Sorsogon
Summary
Dynamic professional with a proven track record at Carcovers.com, enhancing customer satisfaction and streamlining response times. Expert in CRM software and adept at problem-solving, I have significantly contributed to improving follow-up success rates and customer loyalty. Skilled in both customer service and technical tools, my approach has consistently led to positive outcomes and heightened brand awareness.
Overview
10
10
years of professional experience
Work History
Follow-Up Specialist
Carcovers.com
06.2023 - 07.2024
- Reduced response times, proactively monitoring client accounts to address potential issues before escalation.
- Assisted management in creating monthly reports detailing overall performance metrics related to follow-up success rates and customer satisfaction.
- Achieved high levels of customer satisfaction through diligent attention to detail in addressing client concerns.
- Implemented tracking systems to monitor the status of open cases, allowing for faster resolution and improved accountability.
Hotel Reservations Agent
Red Lion Hotels
02.2020 - 04.2021
- Monitored competitor pricing strategies, adjusting rates accordingly to remain competitive within the market.
- Assisted in creating promotional materials highlighting special offers or seasonal packages offered by the hotel.
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
Customer Service Representative
Amazon
10.2015 - 04.2017
Customer Service Representative / Billing Agent
Sutherland Global Services
06.2014 - 06.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology
Sorsogon State College, Bulan Campus
Bulan, Province Of Sorsogon 04.2001 -
Skills
Brand Awareness
CRM Software
Email management
Customer Service
Problem-Solving
Computer Literacy
Professional ethics
Timeline
Follow-Up Specialist
Carcovers.com
06.2023 - 07.2024
Hotel Reservations Agent
Red Lion Hotels
02.2020 - 04.2021
Customer Service Representative
Amazon
10.2015 - 04.2017
Customer Service Representative / Billing Agent
Sutherland Global Services
06.2014 - 06.2015
Bachelor of Science - Information Technology
Sorsogon State College, Bulan Campus
04.2001 -
Similar Profiles
LORIE ANN J. LACDAOLORIE ANN J. LACDAO
Team Lead - Customer Support at Verify Debt SolutionsTeam Lead - Customer Support at Verify Debt Solutions
Richard DeriloRichard Derilo
Business Strategy Consultant at TeleperformanceBusiness Strategy Consultant at Teleperformance
Richard DeriloRichard Derilo
Business Strategy Consultant at TeleperformanceBusiness Strategy Consultant at Teleperformance