Royen Timbal
Davao City
Summary
With a proven track record base on my experience, excelling in customer relations and payment processing. Skilled in building rapport and managing accounts, I effectively retained high-quality tenants while enhancing team productivity. My strong critical thinking and active listening abilities drive exceptional service and foster lasting client relationships. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.
Overview
7
7
years of professional experience
Work History
Collection, Maintenance and Leasing Specialist
The Rent Experts
01.2022 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Collected, completed, and processed lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Collected and maintained careful records of rental payments and payment dates.
Virtual Appointment Setter ( Real Estate)
CA Home Builders
06.2021 - 01.2022
- Set appointments with salespeople and potential customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Team Manager Medicare Campaign
LCO Company
01.2021 - 06.2021
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Customer Service Representative and Chat Support
VXI Global Holdings Company
08.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answering Live chats.
Call Center Agent Outbound Representative
MJ Caballero Call Center Company
01.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Making calls outbound.
- Sales call
Education
No Degree - Computer Technology
Informatic Technical Institute
Maragusan Compostela Valley Province06-2007
High School Diploma -
Mapawa National High School
Mapawa, Maragusan, Compostela Valley Province04-2004
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Payment processing
- Client relations
- Scheduling
- Paperwork processing
- Appointment scheduling
- Customer relationship management (CRM)
- Building rapport
- Quality control
- Live chat support
- Research
- Account management
- Spreadsheets
Timeline
Collection, Maintenance and Leasing Specialist
The Rent Experts
01.2022 - Current
Virtual Appointment Setter ( Real Estate)
CA Home Builders
06.2021 - 01.2022
Team Manager Medicare Campaign
LCO Company
01.2021 - 06.2021
Customer Service Representative and Chat Support
VXI Global Holdings Company
08.2019 - 03.2020
Call Center Agent Outbound Representative
MJ Caballero Call Center Company
01.2018 - 02.2019
No Degree - Computer Technology
Informatic Technical Institute
High School Diploma -
Mapawa National High School
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