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Experienced workforce management leader dedicated to the successful operation of the call-center environment and the development of workforce management staff members; building educational programs to improve business processes and support quality call-center performance. Strengths in leadership with an aptness to motivate and support staff members to achieve business objectives; detail oriented and articulate communicator; adept at managing time, multiple priorities and project management. Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 20+ years of experience in workforce assessment.

Accomplished Workforce Management Analyst with a proven track record at 1800Flowers.com, Inc., achieving a remarkable 92% forecast accuracy. Expert in utilizing Microsoft Excel and Data Analysis for optimizing workforce efficiency and scheduling. Demonstrates exceptional time management and strategic planning skills, significantly enhancing team capabilities and aligning workforce strategies with business objectives.

Dedicated and professional individual with a proven track record of consistently meeting company goals through organized practices. Thrives under pressure and embraces new situations and challenges to enhance the organizational brand. Known for problem-solving abilities and a commitment to improving customer satisfaction. Experienced Manager with a talent for directing and improving operations by implementing effective employee motivational strategies and enforcing strong policies. Proficient in industry best practices, market trends, and regulatory requirements. Analytical thinker with a strategic approach to business planning and day-to-day problem-solving. Collaborative leader dedicated to fostering an engaged and empowering work culture through partnership with coworkers. Demonstrated ability to build and maintain relationships with diverse stakeholders in dynamic, fast-paced environments. 5 1/2 years of experience in WFM, including weekend work and daily problem-solving.

To be a part of a reputable company that values honesty, integrity, efficiency, and hard work one that will develop and excel potential skills and apply all proficiency and knowledge for the benefits and welfare of the company.

Royce Padilla

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Workforce Management Traffic Analyst

BAT Analyst/Call Center Operation Analyst I L2

BAT Analyst/Call Center Operation Analyst I

Customer Service Center Associate II Consumer

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BS-CS Computer Science -

Secondary Education - undefined

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Workforce Management Traffic Analyst

BAT Analyst/Call Center Operation Analyst I L2

BAT Analyst/Call Center Operation Analyst I

Customer Service Center Associate II Consumer

BS-CS Computer Science -

Secondary Education - undefined

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