Summary
Overview
Work History
Education
Skills
Languages
Interests
CHARACTER REFERENCE:
Timeline
Generic
ROY ANGEL DALIDA

ROY ANGEL DALIDA

Taguig City,Metro Manila

Summary

Adaptable and results-driven professional with a diverse background across key operational roles. Proven ability to quickly master new skills, thrive in fast-paced environments, and leverage a solution-oriented mindset to deliver high-quality outcomes..

Overview

1
1
Language
4
4
years of professional experience

Work History

Customer Service Representative (Back Office Support)

TELUS DIGITAL
01.2023 - 01.2026
  • Executed end-to-end KYC and Customer Due Diligence (CDD) verifications for diverse client profiles, ensuring accurate authentication of identity documentation, complex corporate structures, and Ultimate Beneficial Owners (UBO) to enhance compliance.
  • Reviewed customer documents for identity verification and proof of residence, including company verification documents and bank statements, to ensure adherence to regulatory standards.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.

Service Crew

MCDONALDS
01.2022 - 01.2023
  • Delivered prompt, friendly customer service in a high-volume environment, consistently achieving strong customer satisfaction ratings.
  • Prepared food and beverage items according to strict quality, portion control, and food safety standards (HACCP).
  • Managed stock replenishment and organised inventory in station prep areas, ensuring smooth operations during peak hours.
  • Ensured cleanliness and sanitation standards across dining, kitchen, and service areas to comply with corporate hygiene policies.

Education

Bachelor of Science - Electrical Engineering

Rizal Technological University
Mandaluyong City, 00
01-2023

STEM - Science, Technology, Engineering and Mathematics

Cristal E - College
Panglao, BOHOL
01-2021

Skills

  • Quality assurance
  • Attention to detail
  • Call centre experience
  • Problem solving
  • Task prioritization
  • Multi-tasking
  • Basic computer knowledge
  • Pressure handling
  • Active listening
  • Relationship-building
  • Patient attitude
  • Adaptive team player

Languages

English
Intermediate
B1

Interests

  • Singing
  • Dancing
  • Running

CHARACTER REFERENCE:

  • Raymark, Goduco, 09686210938
  • Denise, Tubeo, 09994627312
  • Monica, Sevilla, 09275194190

Timeline

Customer Service Representative (Back Office Support)

TELUS DIGITAL
01.2023 - 01.2026

Service Crew

MCDONALDS
01.2022 - 01.2023

Bachelor of Science - Electrical Engineering

Rizal Technological University

STEM - Science, Technology, Engineering and Mathematics

Cristal E - College
ROY ANGEL DALIDA