Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
ROY SCHIEDER CAGULADA

ROY SCHIEDER CAGULADA

Trece Martires City

Summary

An experienced and dedicated customer service specialist seeking occupational growth in a professional organization.

Overview

15
15
years of professional experience

Work History

Senior Technical Support

T-MOBILE - IQOR
08.2024 - 10.2024
  • Diagnose and troubleshoot: Identify and resolve issues with hardware and software, including account setup and network configuration
  • Provide Support: Answer customer question and guide them through solutions over the phone
  • Escalate Issues: Report unresolved issues to the appropriate internal teams
  • Follow-up: Ensure that issues are resolved and that customers systems are working properly

Fraud Prevention Specialist

Teleperformance Molino/ JP Morgan Chase
03.2024 - 07.2024
  • Analyze accounts and data to identify suspected fraud activity
  • Analyze accounts and transaction patterns to determine existing fraud trends
  • Examine data and fraudulent activity to brainstorm new techniques to help prevent future fraudulent activity from happening
  • Doing inbound and outbound for credit card application

Advisor 1

Virgin Media, CNX (Concentrix)
04.2022 - 12.2022
  • Handles customer retention and sales support for Tier 2 of Virgin Media
  • Performs blended support to Leslies (Swimming Pool Supplies)

Teammate

Postmates, TaskUs Philippines
02.2018 - 05.2020
  • Performs food order placement to various food merchants in the US
  • Completes Level 2 service processes wherein issues on food orders and deliveries are resolved timely and accurately in Zendesk

Data Encoder

Ren-A-Mark Japan Surplus
12.2013 - 01.2014
  • Performs data encoding of inventory in MS Excel
  • Acts as cashier when necessary

Administrative Staff / CSR / Inventory Staff

ServCare Solution Phils. Inc
08.2012 - 10.2012
  • Prepares reports such as inventory balance, price lists, and shortages
  • Deals directly with customers either by telephone, electronically, or face to face
  • Answers phone calls and respond to customer inquiries and complaints
  • Maintains hard copy and electronic filing system

CSR / Product Specialist

Morgan Tech Care Services Corporation
12.2010 - 02.2012
  • Prepares reports such as inventory balance, price lists, and shortages; even defective/unusable items
  • Supports staff in assigned project-based work
  • Maintains hard copy and electronic filing system
  • Up sells products and services
  • Handles and resolve customer complaints
  • Performs customer verification

CSR / Product Specialist

Greystone Data Systems Phils. Inc.
08.2009 - 12.2010
  • Prepares reports such as inventory balance, price lists, and shortages; even defective/unusable items
  • Supports staff in assigned project-based work
  • Maintains hard copy and electronic filing system
  • Up sells products and services
  • Handles and resolve customer complaints
  • Performs customer verification

Education

BSBA - Major in Business Management

De La Salle University-Dasmariñas
03.2009

Skills

  • Ability to Work in a Team
  • Communication Skills
  • Microsoft Office
  • Customer Service
  • CRM Systems
  • Critical Thinking
  • Inventory Management

Hobbies and Interests

  • Technology
  • Sports
  • Gaming
  • Animals

Timeline

Senior Technical Support

T-MOBILE - IQOR
08.2024 - 10.2024

Fraud Prevention Specialist

Teleperformance Molino/ JP Morgan Chase
03.2024 - 07.2024

Advisor 1

Virgin Media, CNX (Concentrix)
04.2022 - 12.2022

Teammate

Postmates, TaskUs Philippines
02.2018 - 05.2020

Data Encoder

Ren-A-Mark Japan Surplus
12.2013 - 01.2014

Administrative Staff / CSR / Inventory Staff

ServCare Solution Phils. Inc
08.2012 - 10.2012

CSR / Product Specialist

Morgan Tech Care Services Corporation
12.2010 - 02.2012

CSR / Product Specialist

Greystone Data Systems Phils. Inc.
08.2009 - 12.2010

BSBA - Major in Business Management

De La Salle University-Dasmariñas

Similar Profiles

CREATE PROFILE
ROY SCHIEDER CAGULADA