Roy Santisteban
Iloilo City, Province Of Iloilo
Summary
Experienced with troubleshooting technical issues to ensure seamless operations. Utilizes problem-solving skills to diagnose and resolve hardware and software problems effectively. Strong understanding of system maintenance and delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Technical Support Assistant
Ttec/ Verizon
09.2021 - 2025
- Provided technical assistance to end-users, resolving hardware and software issues efficiently.
- Conducted system diagnostics and troubleshooting to identify root causes of technical problems.
- Documented support interactions in ticketing systems, ensuring accurate tracking of user requests.
- Collaborated with IT team to implement software updates and system enhancements effectively.
Technical Support
Transcom/Verizon
02.2018 - 07.2021
- Provided technical support for software applications, resolving user issues efficiently.
- Diagnosed and troubleshot hardware malfunctions, ensuring minimal downtime for users.
- Collaborated with cross-functional teams to enhance customer service processes and improve response times.
- Documented support procedures and solutions in knowledge base for future reference and training purposes.
Costumer Service Representative
Inspero
05.2016 - 02.2018
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints efficiently to enhance satisfaction and loyalty.
- Processed orders and managed returns while ensuring compliance with company policies.
- Maintained product knowledge to effectively address customer concerns and queries.
Education
Bachelor of Science - Accountancy
Westerns Institute of Technology
Iloilo City, Province Of Iloilo, Philippines04-2004
Timeline
Technical Support Assistant
Ttec/ Verizon
09.2021 - 2025
Technical Support
Transcom/Verizon
02.2018 - 07.2021
Costumer Service Representative
Inspero
05.2016 - 02.2018
Bachelor of Science - Accountancy
Westerns Institute of Technology