Summary
Overview
Work History
Education
Timeline
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Roy Santisteban

Iloilo City, Province Of Iloilo

Summary

Experienced with troubleshooting technical issues to ensure seamless operations. Utilizes problem-solving skills to diagnose and resolve hardware and software problems effectively. Strong understanding of system maintenance and delivering exceptional customer service.

Overview

5
5
years of professional experience

Work History

Technical Support Assistant

Ttec/ Verizon
09.2021 - 2025
  • Provided technical assistance to end-users, resolving hardware and software issues efficiently.
  • Conducted system diagnostics and troubleshooting to identify root causes of technical problems.
  • Documented support interactions in ticketing systems, ensuring accurate tracking of user requests.
  • Collaborated with IT team to implement software updates and system enhancements effectively.

Technical Support

Transcom/Verizon
02.2018 - 07.2021
  • Provided technical support for software applications, resolving user issues efficiently.
  • Diagnosed and troubleshot hardware malfunctions, ensuring minimal downtime for users.
  • Collaborated with cross-functional teams to enhance customer service processes and improve response times.
  • Documented support procedures and solutions in knowledge base for future reference and training purposes.

Costumer Service Representative

Inspero
05.2016 - 02.2018
  • Assisted customers with inquiries, providing accurate information and support.
  • Resolved customer complaints efficiently to enhance satisfaction and loyalty.
  • Processed orders and managed returns while ensuring compliance with company policies.
  • Maintained product knowledge to effectively address customer concerns and queries.

Education

Bachelor of Science - Accountancy

Westerns Institute of Technology
Iloilo City, Province Of Iloilo, Philippines
04-2004

Timeline

Technical Support Assistant

Ttec/ Verizon
09.2021 - 2025

Technical Support

Transcom/Verizon
02.2018 - 07.2021

Costumer Service Representative

Inspero
05.2016 - 02.2018

Bachelor of Science - Accountancy

Westerns Institute of Technology

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Roy Santisteban