I am driven by the desire to motivate myself—to embrace each day with confidence, excel in my work, and ultimately rise to create a better life for myself and my loved ones
Roy Gasolasco Lastrella
Meycauayan
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Proactively identifies opportunities for technological enhancements and effectively implements solutions. Excels at leveraging new tools and methods to solve problems, driving productivity gains. Adapts seamlessly to fast-paced environments, spearheading technological advancements. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position and contribute to the team\'s success in achieving company goals.
Overview
9
9
years of professional experience
Work History
User Account Management Associate
Nestle Business Services AOA, Inc.
02.2023 - Current
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Oversaw training and onboarding process for all newly hired employees.
- Evaluated current processes to develop improvement plans.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Resolved problems, improved operations and provided exceptional service.
Technical Support Representative/Customer Support Representative
TaskUs
11.2019 - 01.2023
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Technical Support Representative
SYREX Corporation
06.2016 - 09.2019
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Science - Information Technology
AMA Computer University
Quezon City, Metro Manila, Philippines03.2013
High School Diploma -
St. Mary's College of Meycauayan
Meycauayan, Province Of Bulacan, PhilippinesElementary Diploma -
St. Michael Academy
Meycauayan, Province Of Bulacan, PhilippinesSkills
- Transaction Verification
- Customer Interaction
- Data Report Generation
- Proficient in Desktop Hardware Setup
- Administrative Support
- Clerical Support Functions
Interests
Personal Information
- Age: 32
- Date of Birth: 08/07/92
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Christianity - Catholic
- Height: 165CM
Reading books about adventure, admiring art, and listening to music.
Reading books, especially those with adventure themes, expands my imagination and deepens my thinking.
Admiring art transforms my perception of the world, myself, and the passage of time.
Listening to music allows me to embrace the silence and tranquility around me.
Timeline
User Account Management Associate
Nestle Business Services AOA, Inc.
02.2023 - Current
Technical Support Representative/Customer Support Representative
TaskUs
11.2019 - 01.2023
Technical Support Representative
SYREX Corporation
06.2016 - 09.2019
Bachelor of Science - Information Technology
AMA Computer University
High School Diploma -
St. Mary's College of Meycauayan
Elementary Diploma -
St. Michael Academy
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