ROY DAÑOLKO
OPERATIONS MANAGER
Las Piñas
Summary
At SUN MARCUS EXPRESS CORP, I spearheaded operations, enhancing efficiency and customer satisfaction through strategic problem-solving and effective staff management. My leadership resulted in significant process improvements and operational excellence, leveraging skills in operations management and fostering strong client relationships. This focus on results-driven strategies and team empowerment led to notable organizational growth and performance enhancements.
Overview
25
25
years of professional experience
Work History
Operations Manager
SUN MARCUS EXPRESS CORP
ANGELINA STREET, BF MARTINVILLE LAS PINAS CITY
06.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Manager
GAPUZAN TRUCKING INC.
LAS PINAS CARGO COMPLEX, TALON UNO, LAS PINAS
06.2017 - 05.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
Operations Manager
MURIEL CARGO EXPRESS
PARANAQUE CITY
01.2011 - 11.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
GAPUZAN TRUCKING AND GENERAL TRADING
Las Piñas, Metro Manila
2000.01 - 2010.12
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Business Administration And Management
COR JESU COLLEGE
Digos, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Process Improvement
Staff Management
Organizational Management
Operations Monitoring
Operational Efficiency
Performance reporting
Decision-Making
Business Planning
Planning and Implementation
Customer Retention
Management
Client Relationships
Performance Management
Staff Training
Marketing
Customer Relationship Management
Logistics Oversight
Employee Motivation
Client Relations
Operations Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
SUN MARCUS EXPRESS CORP
06.2024 - Current
Operations Manager
GAPUZAN TRUCKING INC.
06.2017 - 05.2024
Operations Manager
MURIEL CARGO EXPRESS
01.2011 - 11.2013
Bachelor of Science - Business Administration And Management
COR JESU COLLEGE
04.2001 -
Operations Manager
GAPUZAN TRUCKING AND GENERAL TRADING
2000.01 - 2010.12