Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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ROY DAÑOLKO

ROY DAÑOLKO

OPERATIONS MANAGER
Las Piñas

Summary

At SUN MARCUS EXPRESS CORP, I spearheaded operations, enhancing efficiency and customer satisfaction through strategic problem-solving and effective staff management. My leadership resulted in significant process improvements and operational excellence, leveraging skills in operations management and fostering strong client relationships. This focus on results-driven strategies and team empowerment led to notable organizational growth and performance enhancements.

Overview

25
25
years of professional experience

Work History

Operations Manager

SUN MARCUS EXPRESS CORP
06.2024 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Operations Manager

GAPUZAN TRUCKING INC.
LAS PINAS CARGO COMPLEX, TALON UNO, LAS PINAS
06.2017 - 05.2024
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.

Operations Manager

MURIEL CARGO EXPRESS
PARANAQUE CITY
01.2011 - 11.2013
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.

Operations Manager

GAPUZAN TRUCKING AND GENERAL TRADING
Las Piñas, Metro Manila
2000.01 - 2010.12
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Science - Business Administration And Management

COR JESU COLLEGE
Digos, Province Of Davao Del Sur, Philippines
04.2001 -

Skills

Operations Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager

SUN MARCUS EXPRESS CORP
06.2024 - Current

Operations Manager

GAPUZAN TRUCKING INC.
06.2017 - 05.2024

Operations Manager

MURIEL CARGO EXPRESS
01.2011 - 11.2013

Bachelor of Science - Business Administration And Management

COR JESU COLLEGE
04.2001 -

Operations Manager

GAPUZAN TRUCKING AND GENERAL TRADING
2000.01 - 2010.12

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ROY DAÑOLKOOPERATIONS MANAGER