Roxette Sinco
North Cotabato
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Office Manager
LTJ Electric, LLC
07.2022 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Executive Virtual Assistant
RingCircle BPO Solutions
12.2021 - 07.2022
- Respond to emails and phone calls
- Schedule meetings
- Manage a contact list
- Prepare customer spreadsheets and keep online records
- Organize managers' calendars
- Create presentations, as assigned
- Address employees' administrative queries
- Provide customer service as the first point of contact.
Customer Service Representative
Concentrix
01.2021 - 05.2021
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Sutherland Global Services
11.2019 - 08.2020
- Providing an outstanding service in any environment and dealing with a broad range of needs from initial inquiries through technician appointments, processing orders, and payments.
Customer Service Representative
Teleperformance
03.2015 - 10.2019
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Education
Bachelor of Science in Nutrition and Dietetics -
University of Southern Mindanao
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Scheduling and calendar management
- Billing
Timeline
Office Manager
LTJ Electric, LLC
07.2022 - 12.2023
Executive Virtual Assistant
RingCircle BPO Solutions
12.2021 - 07.2022
Customer Service Representative
Concentrix
01.2021 - 05.2021
Customer Service Representative
Sutherland Global Services
11.2019 - 08.2020
Customer Service Representative
Teleperformance
03.2015 - 10.2019
Bachelor of Science in Nutrition and Dietetics -
University of Southern Mindanao
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