Apprenticeship
Roxannie Peregrino
Quezon City
Summary
Experienced Customer Service Advisor bringing two years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Advisor 1, Sales
Concentrix
Quezon City
01.2023 - 02.2024
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Created customer support strategies to increase customer retention.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
Retention Customer Service Representative
Teleperformance
Quezon City
06.2022 - 01.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Evaluated current customer retention strategies and recommended improvements.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
Education
Senior High School - HUMSS
P. Tuazon Senior High School
Cubao, Quezon Cuty 06.2019 - 07.2021
Skills
Complaint resolution
Sales expertise
POS systems expert
Shipping procedures understanding
Service standard compliance
Professional telephone demeanor
Customer Lifetime Value
Upselling strategies
Churn Reduction
Issue and Complaint Resolution
Interests
Timeline
Advisor 1, Sales
Concentrix
01.2023 - 02.2024
Retention Customer Service Representative
Teleperformance
06.2022 - 01.2023
Senior High School - HUMSS
P. Tuazon Senior High School
06.2019 - 07.2021