Roxanne Marie Castillo
HR Manager
Alitagtag, Province Of Batangas,BTG
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Human Resources and Office Administration Manager
Acespotter Services Inc.
07.2023 - Current
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive and legal solutions.
- Conducted internal investigations related to grievances and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate business risks.
- Championed organizational health initiatives promoting overall well-being of staff members which resulted in heightened morale and productivity.
- Instructed senior leaders on appropriate employee corrective steps.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Supervised and mentored direct reports and developed talented HR teams.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Liaised between multiple business divisions to improve communications.
- Streamlined HR processes for increased efficiency with the use of internal systems.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Fostered positive work environment through comprehensive employee relations program.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained human resources regulatory compliance with the labor laws.
- Spearheaded successful workforce planning efforts, aligning staffing needs with company objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Coordinated immigration process for visa and work permit applications to support mobility requests.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Established clear succession plans to ensure leadership continuity during periods of transition or growth.
- Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing budgetary constraints effectively.
- Structured compensation and benefits according to market conditions and budget demands.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Human Resources and Office Admin Assistant Manager
Novatech (Pasay) Limited/ VW Group Asia. Inc
08.2021 - 07.2023
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive and legal solutions.
- Conducted internal investigations related to grievances and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate business risks.
- Championed organizational health initiatives promoting overall well-being of staff members which resulted in heightened morale and productivity.
- Instructed senior leaders on appropriate employee corrective steps.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Supervised and mentored direct reports and developed talented HR teams.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Liaised between multiple business divisions to improve communications.
- Streamlined HR processes for increased efficiency with the use of internal systems.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Fostered positive work environment through comprehensive employee relations program.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained human resources regulatory compliance with the labor laws.
- Spearheaded successful workforce planning efforts, aligning staffing needs with company objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Coordinated immigration process for visa and work permit applications to support mobility requests.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Established clear succession plans to ensure leadership continuity during periods of transition or growth.
- Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing budgetary constraints effectively.
- Structured compensation and benefits according to market conditions and budget demands.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Human Resources and Office Admin Supervisor
VW Group Asia, Inc./ Novatech (Pasay) Limited
09.2019 - 07.2021
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collected, arranged, and input information into database system.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Created and managed project plans, timelines and budgets.
- Cultivated strong relationships with stakeholders through consistent communication and excellent service delivery.
- Enforced rules and regulations outlined in company policies to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Devised and implemented processes and procedures to streamline operations.
- Monitored workflow to improve employee time management and increase productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Human Resources Generalist
VW Group Asia, Inc./ Novatech (Pasay) Limited
12.2017 - 09.2019
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Provided guidance to managers and employees on talent management, compensation and benefits.
- Facilitated payroll computations.
- Enhanced employee satisfaction by implementing effective communication strategies.
- Updated and written new company policies as the organization grows.
- Fielded employee inquiries related to statutory and company initiated benefits.
- Ensured legal compliance by staying current with labor laws and related government agencies rulings reducing potential risks to the company.
- Maintained up-to-date records of employee information in the internal system ensuring accurate reporting and data-driven decision making.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Implemented and supervised orientation procedures for new hires.
- Developed and implemented onboarding and orientation programs for new employees.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Collaborated with managers to identify and address employee relations issues.
- Improved operational processes resulting in productivity increase in HR department.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Advocated for staff members, helping to identify and resolve conflicts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
Human Resources Officer
SGS Asia Pacific Manila Inc.
02.2015 - 07.2017
- Developed and monitored employee recognition programs.
- Assisted with writing job postings and job descriptions for boards.
- Facilitated recruitment and on-boarding processes.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Advocated for staff members, helping to identify and resolve conflicts.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Coordinated employee placements and administrative details.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Human Resources Officer
Clawdaddy's
08.2012 - 12.2015
- Facilitated with writing job postings and job descriptions for boards.
- Facilitated recruitment and on-boarding processes.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Advocated for staff members, helping to identify and resolve conflicts.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Coordinated employee placements and administrative details.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HR Assistant
Puregold Priceclub Inc.
02.2012 - 07.2012
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Set up orientations and initial training for new employees.
- Conducted exit interviews with terminated employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Bachelor of Science - Psychology
Batangas State University
Batangas, Province Of Batangas, Philippines 04.2001 -
Skills
Organizational Development
undefinedTimeline
Human Resources and Office Administration Manager
Acespotter Services Inc.
07.2023 - Current
Human Resources and Office Admin Assistant Manager
Novatech (Pasay) Limited/ VW Group Asia. Inc
08.2021 - 07.2023
Human Resources and Office Admin Supervisor
VW Group Asia, Inc./ Novatech (Pasay) Limited
09.2019 - 07.2021
Human Resources Generalist
VW Group Asia, Inc./ Novatech (Pasay) Limited
12.2017 - 09.2019
Human Resources Officer
SGS Asia Pacific Manila Inc.
02.2015 - 07.2017
Human Resources Officer
Clawdaddy's
08.2012 - 12.2015
HR Assistant
Puregold Priceclub Inc.
02.2012 - 07.2012
Bachelor of Science - Psychology
Batangas State University
04.2001 -
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