ROXANNE LOUISE AYO
SAN MATEO
Summary
Administrative and sales support specialist with proven ability to enhance team efficiency and drive sales initiatives. Strong skills in client management and data analysis. Adaptable and collaborative in fast-paced environments.
Overview
13
13
years of professional experience
Work History
SALES SUPPORT
CONCENTRIX
06.2018 - Current
- Provided ETA, lead times, quotes, and managed customer orders including RMAs and inquiries.
- Facilitated communication between sales teams and customers to improve service delivery.
- Managed order processing and tracking for timely fulfillment of requests.
- Coordinated cross-departmental efforts to support sales campaigns and promotions.
- Implemented process enhancements that reduced response times for inquiries.
- Optimized CRM tools to improve data accuracy and reporting for management.
- Assisted customers with inventory and shipping inquiries.
- Resolved customer service issues while managing accounts.
GOOGLE NETCO DATA ANALYST
CONCENTRIX
03.2016 - 05.2018
- Gathered and analyzed data to track Google PO invoices. Created reports for data validation and managed zip file extraction to Excel.
- Analyzed complex datasets to uncover trends supporting strategic decisions.
- Developed interactive dashboards in Tableau for real-time data visualization.
- Produced Excel documents to pull metrics and present information to stakeholders for resource placement.
- Managed large databases ensuring timely access to critical information for stakeholders.
NETGEAR COMMAND CENTER EXPERT
CONCENTRIX
04.2014 - 02.2016
- Moderated online technical support forum for customers unable to call. Sent status alerts to technical support about unresolved issues and managed CTC and RMA cases. Conducted outbound calls for technical support feedback surveys.
PREMIER ACCOUNT SPECIALIST
OMNIGLOBE INTERNATIONAL LTD
08.2013 - 03.2014
- Processed sales orders for AT&T b2b customers, updated information in client systems, and created RMA cases. Activated subscriptions and verified customer security details before order processing.
- Managed client accounts with accurate data entry and timely updates.
- Cultivated relationships with clients, efficiently addressing inquiries and resolving issues.
- Reviewed account activity to assess financial status and identify discrepancies.
- Created customized financial solutions based on client needs and concerns.
- Established strong ties with clients, vendors, and stakeholders for profitable accounts.
- Ensured compliance by reviewing account documentation and transactions diligently.
CUSTOMER CARE SPECIALIST
TECH MAHINDRA LTD
10.2012 - 07.2013
- Assisted customers with concerns, billing issues, and related inquiries.
- Handled customer inquiries, resolving issues efficiently and maintaining satisfaction.
- Managed difficult situations with empathy, defusing tensions and achieving resolutions.
- Identified product or service issues, investigated causes, and initiated resolutions.
- Created tailored customer profiles by answering questions based on interests.
- Evaluated procedures to enhance customer experiences and offer solutions.
- Resolved inquiries and complaints quickly and effectively.
- Coordinated timely replacement of damaged or missing products.
Education
Bachelor of Arts - ABNORMAL PSYCHOLOGY
CENTRAL COLLEGES OF THE PHILIPPINES
Quezon City08.2020
Skills
- Ability to settle in a working environment as per required
- Excellent communication skills
- Experience in the field of Business Process Outsourcing / Call Center
- Experience with Computer works
- Proficient in Microsoft office and Internet handling
- Sales support capabilities
- Sales support experience
- Product sales support
- Sales support proficiency
- Sales support tools
- Sales Reports Creation
- Sales performance reporting
- Commission-based sales experience
Websites
Timeline
SALES SUPPORT
CONCENTRIX
06.2018 - Current
GOOGLE NETCO DATA ANALYST
CONCENTRIX
03.2016 - 05.2018
NETGEAR COMMAND CENTER EXPERT
CONCENTRIX
04.2014 - 02.2016
PREMIER ACCOUNT SPECIALIST
OMNIGLOBE INTERNATIONAL LTD
08.2013 - 03.2014
CUSTOMER CARE SPECIALIST
TECH MAHINDRA LTD
10.2012 - 07.2013
Bachelor of Arts - ABNORMAL PSYCHOLOGY
CENTRAL COLLEGES OF THE PHILIPPINES
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