Roxanne Mejia
Binangonan, Province Of Rizal
Summary
Results-driven professional with background in coordinating schedules and streamlining processes. Known for enhancing team productivity by implementing effective scheduling strategies and fostering collaborative environments. Reliable and adaptable, leveraging attention to detail and problem-solving abilities to meet shifting priorities.
Experienced with managing intricate schedules and ensuring optimal resource allocation. Utilizes strategic planning to streamline operations and enhance team efficiency. Knowledge of effective communication techniques and organizational skills to maintain adaptability and meet project demands.
Overview
15
15
years of professional experience
Work History
Schedule Coordinator
Compass
02.2023 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
Account Executive
Dish Network Corp
11.2022 - 02.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Customer Support
Homeaglow
04.2021 - 10.2022
- Provided exceptional customer support, maintaining a high level of expertise for both cleaners and customers.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Drove change and improvement for customer support team by identifying enhancements and forwarding suggestions to senior leadership.
Senior Order Processor
Medtronic | Cognizant Inc.
01.2019 - 01.2021
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
Senior Technical Support Advisor
Apple | Concentrix
01.2018 - 01.2019
- Responded to customer inquiries and provided technical assistance
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
Technical Support Representative
AOL Tech | Telus
01.2016 - 01.2018
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Technical Support Representative
AT&T | Teletech
05.2015 - 11.2015
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Representative
PayPal | Convergys
05.2014 - 04.2015
- Delivered prompt service to prioritize customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Assurance Analyst
Teleperformance
11.2011 - 04.2014
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Customer Service Representative
Sprint | Teleperformance
02.2010 - 11.2011
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Business Accountancy
Philippine School of Business Administration
Quezon City, Metro Manila, Philippines03-2008
Skills
- Deadline oriented
- Task delegation
- Verbal and written communication
- Calendar management
- Teamwork and collaboration
- Attention to detail
- Microsoft office
- MS office suite
- Data analysis
Timeline
Schedule Coordinator
Compass
02.2023 - Current
Account Executive
Dish Network Corp
11.2022 - 02.2023
Customer Support
Homeaglow
04.2021 - 10.2022
Senior Order Processor
Medtronic | Cognizant Inc.
01.2019 - 01.2021
Senior Technical Support Advisor
Apple | Concentrix
01.2018 - 01.2019
Technical Support Representative
AOL Tech | Telus
01.2016 - 01.2018
Technical Support Representative
AT&T | Teletech
05.2015 - 11.2015
Customer Service Representative
PayPal | Convergys
05.2014 - 04.2015
Quality Assurance Analyst
Teleperformance
11.2011 - 04.2014
Customer Service Representative
Sprint | Teleperformance
02.2010 - 11.2011
Bachelor of Science - Business Accountancy
Philippine School of Business Administration
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