ROXANIE B. DIAZ
Caregiver, Nanny, TSR/CSR, Production Worker, Office Staff, Housekeeper, Food Attendant
Pateros Metro Manila,NCR
Summary
I am a compassionate, positive person who isn't afraid to work hard. I am courteous polite and a good communicator.
I have learned much valuable information about customer service and technical support. I am dependable, organized, compassionate positive and precise.
I have bags of stamina and are fit and healthy, as I know I will spend the majority of my time at work.
I am able to work effectively in a team which is very important. This is a hands on role and I know having a positive can-do attitude is very important.
I am a diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions.
I am a qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Expert in performing work using specialized heavy machinery.
Overview
22
22
years of professional experience
2
2
Certifications
4
4
Languages
Work History
CAREGIVER
Landichoś Family
Manila
09.2020 - Current
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to the family
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service / Technical Specialist/Senior Specialist
Synnex Concentrix Corporation
E. Rodriguez Jr. Ave. Bagumbayan Quezon city
07.2013 - 04.2020
- Trained users on desktops, laptops and mobile devices.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Addressed customer account discrepancies and concerns.
Customer Service / Technical Specialist
iOPEXTECH Phils. Inc
Bonifacio Global Taguig City 1634
05.2012 - 01.2013
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Completed troubleshooting and diagnostics on company resources.
- Troubleshot systems comprised of security alarms and Internet connectivity of the customers.
- Maintained authoritative knowledge through continued education and ongoing training.
- Improved systems with addition of new features and infrastructure.
Call center Agent
CA Telemarketing Inc, Brgy. Holy
Diliman Quezon City
07.2011 - 01.2012
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collector and Account Officer
TULAY SA Pag unlad Inc
Nuestra Señora De Antipolo Makati City
05.2008 - 03.2009
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Warehouse staff
Shewani Manpower Corp. Int'l
Maybunga Pasig City Garments
07.2007 - 01.2008
- Do the inventory and checking of the goods the infants wear.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Caretaker/ nanny/caregiver
Landichos' Family
Pateros Metro Manila Philippines
01.2005 - 04.2006
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Counter Checker
The Landmark Corporation
Ayala Makati City
06.2004 - 11.2004
- Help the customer in their shopping needs
- Check and validate all the incoming and outgoing documents.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Production Worker
United Laboratories Inc
United Street Mandaluyong City
08.2003 - 12.2003
- Check the manufacturing and expiration date of the product before packing.
- Organized work to meet demanding production goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Inspected final products to assess compliance with quality standards and established tolerances.
Office clerk
Japan International Cooperation Agency(JICA) Consultant firm
NIA EDSA Quezon City
06.2001 - 10.2001
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- answering calls, taking messages and handling correspondence.
- filing, organizing and servicing meetings (producing agendas and taking minutes)
- managing databases, prioritizing workloads.
Education
High School Diploma -
PATEROS NATIONAL HIGH SCHOOL
Pateros Metro Manila 03.1991 - 04.1995
Skills
Computer literate, microsoft word, excel, google docs spreadsheet
Progress documentation
Meal planning and preparation
Medical office administration
Flexible schedule and availability
Verbal and written communication skills
Knowledgeable in manufacturing and materials management
General housekeeping and community integration
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 or more staff members.
- Achieved the project goal by completing task provided to us with accuracy and efficiency.
Certification
PCW - PERSONAL CARE WORKER
Timeline
HOUSEKEEPING
09-2022
PCW - PERSONAL CARE WORKER
01-2022
CAREGIVER
Landichoś Family
09.2020 - Current
Customer Service / Technical Specialist/Senior Specialist
Synnex Concentrix Corporation
07.2013 - 04.2020
Customer Service / Technical Specialist
iOPEXTECH Phils. Inc
05.2012 - 01.2013
Call center Agent
CA Telemarketing Inc, Brgy. Holy
07.2011 - 01.2012
Collector and Account Officer
TULAY SA Pag unlad Inc
05.2008 - 03.2009
Warehouse staff
Shewani Manpower Corp. Int'l
07.2007 - 01.2008
Caretaker/ nanny/caregiver
Landichos' Family
01.2005 - 04.2006
Counter Checker
The Landmark Corporation
06.2004 - 11.2004
Production Worker
United Laboratories Inc
08.2003 - 12.2003
Office clerk
Japan International Cooperation Agency(JICA) Consultant firm
06.2001 - 10.2001
High School Diploma -
PATEROS NATIONAL HIGH SCHOOL
03.1991 - 04.1995